03-06-2024 11:07 AM - last edited on 03-09-2024 12:32 PM by ShawnC13
Hey Community,
We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.
We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program.
We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.
To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st.
We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.
To learn more about your move to Public Points, check out our FAQ here.
The Public Mobile Team
03-06-2024 03:43 PM
@dabr Obviously my post is tongue in cheek, the reason is obvious, I'm just posting to let people know, if someone were to willingly change to new rewards last week, they would have been able to convert their loyalty months into points...
03-06-2024 03:42 PM
@hTideGnow wrote:
@Slick66 wrote:So, the $2163 in my account from referrals will still be used to pay my entire $34 monthly bill until that money runs out?
and YES, they are there for you to use for the next 63 FREE months!!
Public Mobile (Telus) has gotten into the habit of breaking promises over recent years. Today's "exciting announcement" is not the first time and won't be the last time.
I wouldn't bank on Public Mobile (Telus) continuing to honour deals for another 63 months.
03-06-2024 03:40 PM
Wow! 😳
03-06-2024 03:35 PM - edited 03-06-2024 03:35 PM
@golffan Do you really need an official comment/reason as to why that was eliminated before this announcement? I'd say it's very obvious as to why it's been removed..
03-06-2024 03:34 PM
@golffan Just another way for PM to put the screws to loyal customers !
03-06-2024 03:32 PM
So still no official comment on why the 1 month loyalty old reward = 1 point to switch to new was removed a couple days ago? I think if that was allowed now, people wouldnt mind the switch. As a 4 year old loyal client would have 48 points, thus $48 to offset the loss of the old rewards.
03-06-2024 03:31 PM
03-06-2024 03:25 PM - edited 03-06-2024 05:04 PM
Indeed. I have been with Public Mobile since November 2016. I will look for another provider and bring the 4 family and friends referrals with me.
03-06-2024 03:21 PM
and I'm not talking about one account but 8 family members and 2 friends...
03-06-2024 03:14 PM
Way to backstab all those people who referred new customers to PM.
Its time to shop around.
03-06-2024 03:13 PM
So, the $2163 in my account from referrals will still be used to pay my entire $34 monthly bill until that money runs out?
03-06-2024 03:13 PM
Are you going to get 15 points every month? If not, then you won't have to log in every month to convert it.
03-06-2024 03:08 PM
Advertistement of referral codes of any type isn't permitted.
03-06-2024 03:08 PM - edited 03-06-2024 03:38 PM
I guess I do get to keep it . . .
03-06-2024 03:04 PM
Goodbye Old Rewards Program! Hello FIZZ!
03-06-2024 03:02 PM
Update made to FAQs -
I still have leftover rewards from the old program that I want to use - do I lose these rewards?
No, you won’t lose any leftover rewards from the old program. Any credits earned up to May 2024 will remain on your account and be applied to your future bills.
03-06-2024 02:56 PM
I'm curious if my non-expiring data bonuses will be used first with this "bonus data" - seems like a ploy to get me to run through all my best legacy perks.
03-06-2024 02:54 PM
We don't have access to the same deals as new customers - they have better plan options available to new customers and they just reduced loyalty bonuses, so you're overall better to shop around.
03-06-2024 02:53 PM
It's unfortunate that the lowest paying and longest loyal customers are taking the biggest hits! Seems like they could have done anything to make this better for long-term customers!
03-06-2024 02:51 PM
This literally isn't what we signed up for.
03-06-2024 02:49 PM
I was thinking the same thing - but that's super sad.
03-06-2024 02:32 PM - edited 03-06-2024 02:34 PM
My $34/50GB Can/US plan became active today and I can confirm that old gifted data is showing as being accessible. I believe the reason is that this new plan is a limited data plan and not unlimited. My previous plan was unlimited data and the gifted data was not accessible.
03-06-2024 02:22 PM
Capitalism and greed at its worse. In the current economical climate, this is an absolute **bleep** move by PM.
03-06-2024 02:20 PM
@hTideGnow Lol...however, unlikely I'll be doing that. In fact, this new policy is less of an incentive to bother spending all that time to get earn a CR, IMO..
03-06-2024 02:20 PM
HI @golfball I think many would either don't remember or don't know how to redeem it and many points will be wasted, that's what to PM advantage.
of course, like any points program, people also accumulate a lot, then decide to leave one day and all those points are also wasted. In the end, PM got the savings
03-06-2024 02:19 PM
They're just spamming for the community rewards.
03-06-2024 02:19 PM - edited 03-06-2024 02:20 PM
I'm sure that them, like me, have not participated in the community after the switch to eversafe (and I mean, it's a phone service provider, not participating the community is to be expected.)
I had a much older community account where I did participate a bunch in the past. It's not 'hiding', it's just that we don't regularly participate in the community side of things, and now we're given a reason to. Do you also chat in your power company's forums? Your water service provider? This is the same to me, I have no reason to participate unless they give me a reason to, which they have.
03-06-2024 02:18 PM
HI @dwh1
i have to agreet the compensation is not enough
the expiring data is not useful for most of us
for people who have been using 250Mb or 1GB, they won't suddenly use more in the next 150 days to waste them.
For people with lots or data or 5G plans, the extra won't be useful.
03-06-2024 02:17 PM - edited 03-06-2024 02:17 PM
I didn't even think of that. People who just use and never log in to their accounts and those less technically inclined won't even be able to use their points. The added friction of the points system will force those users to now pay full price.
03-06-2024 02:12 PM
thanks. I have no problem..
but I just find if you want to get your voice heard, use your real community name. Like me, I replied and I let them know I am not happy. I don't like to hide under a new account just opened couple hours aga.