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Model Citizen / Citoyen Modèle

Re: Showing some love to our customers with 1 GB of data, on us!

Wow.  Thank you from a loyal 3 year customer. 

Such a nice surprise and as echo above without tricky sign ups, just added. Great. 

 

We have 2 accounts with PM ($40 promo & $15 for kids) and will appreciate the bonus. 

Model Citizen / Citoyen Modèle

Re: Showing some love to our customers with 1 GB of data, on us!

Awesome! Just joined earlier this month. Loving public mobile already.

Model Citizen / Citoyen Modèle

Re: Showing some love to our customers with 1 GB of data, on us!

Nice!! Also the fact that it will be automatically added is a plus. Thank you PM.

Good Citizen / Bon Citoyen

Re: Showing some love to our customers with 1 GB of data, on us!

This is great. Thanks so much PM + Moderators!

Model Citizen / Citoyen Modèle

Re: Showing some love to our customers with 1 GB of data, on us!

Amazing-  starting to like you again. LOL

Good Citizen / Bon Citoyen

Re: Showing some love to our customers with 1 GB of data, on us!

Great! Thank you PM and @Alan_K. It just keeps getting better and better!

 

One question though, is this 1Gb bonus data one time offer or recurring every month?

Mayor / Maire

Re: Showing some love to our customers with 1 GB of data, on us!

I feel bought... like this is hush money! Robot LOL

Thank you PM

Mayor / Maire

Re: Showing some love to our customers with 1 GB of data, on us!


@9R3W4L wrote:

One question though, is this 1Gb bonus data one time offer or recurring every month?


It's one time... stays on your account until it's used up. Your normal plan data will be used first, then it'll take from this add-on.

Model Citizen / Citoyen Modèle

Re: Showing some love to our customers with 1 GB of data, on us!


@daredogg wrote:

I feel bought... like this is hush money! Robot LOL

Thank you Pm


Maybe, but I probably could have been bought for less than 1gb. 

Public Mobile

Re: Showing some love to our customers with 1 GB of data, on us!


@SD08 wrote:

@Alan_K wrote: 

...............

What’s up for grabs:

  • $0 1 GB bonus data Add-On
  • Does not expire until fully consumed
  • The data speed will match the speed of the data that is included as part of your rate plan. If your rate plan doesn’t include data, the Add-On will default to be at 3G Speed

-Public Mobile Community Team


@Alan_K 

Not to look a gift horse in the mouth, but there's something that needs clarification here.
According to the fine print under Terms and Conditions near the bottom of the Plans page, it says:

PMPlansAddOnDefaultDataSpeedFinePrint#7_20Aug2019.jpg

This seems at odds with your note in the announcement here which says "If your rate plan doesn’t include data, the Add-On will default to be at 3G Speed."

Because of the T&C fine print point #7 which has existed in the Plans page ever since 3G plans were introduced in July 2017 and subsequently confirmed by former PM Community Manager Jeremy M., I had always understood that data add-ons for dataless plans would default to full LTE speed.

 

Therefore, please clarify:
1. Is this 1GB add-on gift actually set at 3G speed or full LTE speed for those whose plans don't include data?
2. For data add-ons purchased normally through self-serve for a dataless plan, are they still defaulted to full LTE speed?
3. If the answer to #2 is no, when did this change and how does it affect customers with a dataless plan who bought an add-on before the change?

 

I'm not sure how easy it is for PM to arbitrarily set one batch of data add-ons to one speed and another batch to a different speed when the regular plan otherwise has no indicator, so  I think this is important to clarify not just for this one-time gift, but also for anyone who bought data previously or will buy a data add-on for a dataless plan.  If either this announcement or the Terms & Conditions Pt #7 is inaccurate, please make the appropriate correction.


Thanks @SD08 for keeping me honest here - you're correct in saying if you have no data in your rate plan, Data Add-Ons purchased are at 4G LTE speed. Going to make that correction now, but now it's even a sweeter surprise Smiley LOL