Resolved: Flash Sale Promo - Activation Issue

[J_PM]

Hello Community, 

We are currently experiencing some technical difficulties with purchase and activations right now, and we wanted to give you a heads up.

What’s happening:
If you’re trying to activate your Public Mobile service on the web, you might run into some issues. We’ve spotted the problem and our team is working hard to get it sorted out.

If your activation was unsuccessful or you received an activation error - payment will not be processed until activation has completed in App. 

What you need to do: 
To continue with your purchase and activation, download and log in to the Public Mobile app: https://publicmobile.ca/en/load-mobile-app

We’re really sorry for the inconvenience.

The Public Mobile Team

[Fredquenneville]

I’d like to know this as well. I see a 100GB subscription for $20 (50% off). Is this a glitch? I don’t see the offer in the web app. Only on mobile. My upcoming payment says $40. I wanna make sure I’ll pay $20 for the next 24 months and not loose my 30/30 plan.

[tomchen1990]

all good now 

[AliceLeiLei]

Is this flash sale available to the existed user?

[hTideGnow]

hi @tomchen1990 

important thing is PM has not charged you yet, right?  if that is true, hold on to the activation until this is fixed

[tomchen1990]

hi

app also doesn't work for new to public mobile cx. 

[Ayda-]

Hello,

I just changed my plan using change now, the promo was displayedin the cart. But I was charged the full price, and the auto renew doesn't include the discount.

I am unable to return to my old plan, and don't see the promo. 

[hTideGnow]

hi @J_PM  Glad to see you back!

and thanks for the head up.  

and the "M.5702" error is related?  those with the error have not reach payment yet?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Has-anyone-resolved-error-M-8702/m-p/1401...

[golfball]

I was charged full price when activating a new line, is this supposed to happen?

[Z8LLE9]

 

Am seeing this same offer but renewal mentions full price .

[Yanjun1]

Hi there! After I changed subscription, there’s no internet.

[Handy1]

@J_PM  Thanks for the heads up , can you also please confirm as I’m existing customer and I see 150GB plan in my account and with 50% off for 2 years for $25 is this a glitch too or I’m I good to change to this plan without worry and still get the promo discount