SMS doesn't work, no incoming calls

[Ssweiti]

Transfer and activation with eSim were completed 10 hours ago, I've rebooted several times and checked all the relevant settings and can't get to resolve this. 

To add insult to injury I am unable to open a ticket because to confirm my activation they require sending an sms which they send but I never receive. It's  a catch 22 kind loop where to resolve my sms issue I have to receive an sms!

I need help urgently, with authentication for many secure sites and apps send sms message codes.

I am unable to get by and unable to reach any kind of help or assistance or support. This is slowly turning into a nightmare. 

Can someone please help me?

[rai79]

It looks like Customer Service is overwhelmed with requests at the moment. They must be understaffed based on the amount of tickets that are being submitted at the same time. This situation is very uncommon for Public Mobile and can be stressful for the clients. That being said, once you receive your assistance and your transfer goes through properly, the cellphone service is problem free. This moment is temporary. Hang in there!

[MichaelGachenga]

so many people are having this issue right now including myself. I don't understand how this company has made it this far with these massive issues and their brutal lack of customer service... I'm still waiting a message from them but honestly just want a refund and to switch back to fizz at this point.

[hTideGnow · Accepted solution]

hi @Ssweiti 

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage