Resolved: Flash Sale Promo - Activation Issue

[J_PM]

Hello Community, 

We are currently experiencing some technical difficulties with purchase and activations right now, and we wanted to give you a heads up.

What’s happening:
If you’re trying to activate your Public Mobile service on the web, you might run into some issues. We’ve spotted the problem and our team is working hard to get it sorted out.

If your activation was unsuccessful or you received an activation error - payment will not be processed until activation has completed in App. 

What you need to do: 
To continue with your purchase and activation, download and log in to the Public Mobile app: https://publicmobile.ca/en/load-mobile-app

We’re really sorry for the inconvenience.

The Public Mobile Team

[Asgordo]

I think a lot of people are moving and their systems are exploding. This is good for the business, right? But please make it right, fix the issue, we’re new clients here.

[Handy1]

@chicken_tenders  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[chicken_tenders]

I am having transfer issues after going through the app. I put in my account number and said yes to the transfer. its been more than 15 hours and both my service are still active and i can't make outgoing calls through my public. only incoming. Theres NO REP! THE CHATBOX IS USELESS!

[Asgordo]

I have the same Exact the same scenario. Reached out to cs agent since last night and still waiting for reply.

[Asgordo]

That’s exactly what I did last night and still encountered and issue saying my subscription expired, right away! Even I just subscribed, new subscriber here. Cs agent said he reset something in my account and now the 50% off for 24 months is not showing in my subscription. I used the app in signing up for the subscription.

[Handy1]

@ANUNNAKI33  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[ANUNNAKI33]

I'm having the exact issue here. 😕.  I can't even raise a ticket.

[Handy1]

@Neha4  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

[Neha4]

I am facing the same issue I paid the amount of 22 the second time.and the phone number is still not working. I have no idea how to raise a ticket and he this resolved 

[Chillforce]

Hi, for those of us who were double charged and didn't recieve the discount going forward I'd like to request expedited customer service to resolve.

I understand issues happen and sometimes software doesn't work the way we want it to but under no circumstances should a confirmation screen show a different value than what your credit card gets charged. I'd like to get this resolved ASAP please.

[EdN]

Thank-you 

[Swaps]

That’s good to know! 

[W1N570N]

Me too, I don't know what to do now. I was charged the full $40 and now I can't switch back ot my $35 for 75 GB plan.

[Chillforce]

Quick question was the 100gb/$40 plan not supposed to have the discount? I did an early switch over to it and lost my old plan relying on the discount that the app stated would apply. I do have screenshots

[Yanjun1]

After I’ve successfully changed 20$ plan，but the 5G/4G internet is not working. 

[Chillforce]

I have the same issue but as an existing customer.. I messaged cs_agent and hope for a resolution soon.

[John-J1]

 

 had the same problem, signed up as a new customrr, paid $20 Ported over, said my plan expired and asked to renew, so I  renewed the same plan, made me pay $20 again. Looks like they took my discount away and im just on a regular $40 plan

[DR_PM]

We've been informed that nobody that was unable to activate was actually charged. There may have been some mixed messages in what people were seeing, but nobody should have been billed in error.

We're so sorry for the confusion that this has caused!

[ChiWpg]

Hi! My eSIM will not activate on my iPhone 12 - just signed up today. Is this related?

[Yanjun1]

Hi. I’ve changed the plan and the internet can’t access. 

[hTideGnow]

hi @DR_PM 

but some of them were charged with their activation already, except they got subscription error. 

[DR_PM · Accepted solution]

Hi everyone, the activation issue affecting this weekend's flash sale has been resolved, and it should now be possible to complete new activations. Thank you for your patience and understanding!

[GnomeWizard]

I signed up for the 50% off $40 plan as a new customer and it charged my credit card $22.60, and I was able to activate the eSIM on my phone and receive a SMS code at the new number, but when I log into Public Mobile it says "Your services are on hold due to the expiration of your subscription. ... Pay Now and Resume Services"

When I check the payment history receipt, it shows that I bought a $20 top up for $22.60. But now, it is prompting me to pay again ... $40 base plan minus $20 available funds = $22.60 due today.

Should I just wait until tomorrow? Not sure what to do.

Edit: Decided to send a private message to the customer service chat.

[Fredquenneville]

Most likely a glitch. I cancelled my subscription change and the offer was gone. 

[Handy1]

@Fredquenneville  Im in the same boat too I don’t wanna lose my $30/30 plan and I think it’s only for new activations . When I last checked another account its no longer showing the 50% off and with no reply from OP I think they say law that and immediately when in and fixed there system from having that display on existing customers accounts . So I think we are wise to stick with 30/30 plans because even if you can get that 50% discount after 2 years you will be paying more and be harder to downgrade plan price again especially if a better deal pops up by sept , Black Friday or  x mas  this year . Or even same for less . . Fingers crossed us mistaken existing customers will get a perk one day soon 

[Fredquenneville]

I’d like to know this as well. I see a 100GB subscription for $20 (50% off). Is this a glitch? I don’t see the offer in the web app. Only on mobile. My upcoming payment says $40. I wanna make sure I’ll pay $20 for the next 24 months and not loose my 30/30 plan.

[tomchen1990]

all good now 

[AliceLeiLei]

Is this flash sale available to the existed user?

[hTideGnow]

hi @tomchen1990 

important thing is PM has not charged you yet, right?  if that is true, hold on to the activation until this is fixed

[tomchen1990]

hi

app also doesn't work for new to public mobile cx.