01-24-2026 03:53 PM
Me too. I switched today. Data is not working ! Just submitted ticket
Solved! Go to Solution.
01-24-2026 04:10 PM
It worked with new eSIM! Thanks a lot!
01-24-2026 04:05 PM
I will try this now. Hope it will solve the problem.
01-24-2026 04:03 PM - edited 01-24-2026 04:03 PM
hi @Sophiecicihoo some can get it working immediately by buying a new eSIM from the app. On the Account page, Purchase Sim card and choose esim
you can then ask PM agent to reimburse you the extra $5 you spent
01-24-2026 04:01 PM
Removed my old SIM card. I’m using eSIM now
01-24-2026 03:58 PM
did you remove the old carrier sim card?? PM sim is the Primary?
01-24-2026 03:56 PM
iPhone 12. I did reboot phone and reset network settings. Still not working
01-24-2026 03:55 PM
hi @Sophiecicihoo what phone is that?
try Reboot phone and then click Reset Network Settings