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Mayor / Maire

Re: Cannot make calls


@PatriciaD wrote:

I am currently on the 25$ plan with unlimited province wide calling and unlimited international text.

If I try to make a call within the province I get a message your call cannot be completed as you do not have a long distance add on currently on your account.

please help


Nothing we can do here...customers like you..Be patient they will find the solution for the bug Smiley Frustrated

Great Neighbour / Super Voisin

Re: Cannot make calls

ahh that explains it.

I hope they fix it quickly as we need to make calls.

thanks for the reply

Mayor / Maire

Re: Telephone


@Eric_1 wrote:

Jai un forfait appel ilimiter mais je ne peux plus passer dapel jaimerais savoir pourquois merci bien a vous


Si vous êtes au québec ..malheureusement il y a un bug pour votre problème avec PLUSIEURS clients...donc patience ils vont réussir à le réparer!Smiley Frustrated

Town Hero / Héro de la Ville

Re: Cannot make calls


@PatriciaD wrote:

ahh that explains it.

I hope they fix it quickly as we need to make calls.

thanks for the reply


You're welcome @PatriciaD.

Great Neighbour / Super Voisin

Re: Cannot make calls

Hello,

 

I have a same a probleme, we need to make urgent calls.

I'M frustrated Smiley Sad

Great Neighbour / Super Voisin

Re: Telephone

meme probleme, same issue!!

Model Citizen / Citoyen Modèle

Re: Telephone

@Eric_1

Le problème concerne principalement les clients québécois bénéficiant d’un plan d’appel provincial.

 

Au moins les clients ne sont pas complètement dans le noir. Je crois comprendre que les appels entrants fonctionnent et que les appels 911 aux urgences sont toujours disponibles.

 

En attendant, si vous avez DATA ou WIFI, le moment est venu d'utiliser une application VOIP.

Great Neighbour / Super Voisin

Can’t not make any call

Can’t not make any call 

Good Citizen / Bon Citoyen

Re: Can’t not make any call

Check the signal as Public mobile and if it is not the case, turn-off the phone, re-set the sim and reboot the phone... Enjoy...Smiley Happy

Town Hero / Héro de la Ville

Re: Can’t not make any call


@Frank46 wrote:

Can’t not make any call 


If you're in Quebec, there is a problem where customers cannot make outbound calls.  The mods are looking into this.  Please keep an eye on this forum for any updates.