Earlier today we identified an issue affecting select customers on Province-wide talk plans in which outbound phone calls were unable to be placed. Inbound calling, texting and data services remained unaffected.
Our technical teams are implementing a solution which will restore outbound calling service to normal by early morning of March 20. No action is required on your behalf.
However, in the meantime, we have added a complimentary 400 minutes Long Distance Talk Add-On (includes calls to Canada & the U.S) for our affected customers, which you can use immediately and will allow you to make outbound calls. This Add-On will not expire as any unused minutes will roll over to your next cycle.
We understand that your service and staying connected is important and we sincerely apologize for any inconvenience this may have caused and thank you for your patience.
-Public Mobile Community Team
Updates
Please click the spoiler for a full history of this service issue to date.
We’ve identified an issue affecting select customers on Province-wide talk plans in which outbound phone calls are unable to placed. Currently, this looks to be isolated only to Quebec.
If you’re currently experiencing this issue, please note that inbound calling, texting, and data services remain unaffected. Meanwhile, wi-fi calling services and inbound calling may meet your talk needs temporarily.
Our technical team has identified the source of the issue and is working to restore service as quickly as possible. We will provide updates as we learn more.
We apologize for any inconvenience caused and thank you for your patience.
Are you referring to the message when you make a call that says "long distance charges may apply?" In my experience this will always happen regardless of your plan .The network recognizes it as a long distance number and warns you .the network does not know what your plan includes .
@brandonmorales Seems like you area also affected by the outage.
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I've been a client for PM for several years (over 5). Just today (yesterday it was perfectly ok) my cellphone won't do any calls (I can receive call but I just can't make them). It gives me the same message as when one tries to call outside the country and asks me to get an add-on, even when calling locally.
@Scruffy You are likely affected by the massive outage in Quebec.
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Depuis ce matin 18 mars 2019, je n'arrive pas à émettre des appels dans ma province. On me dit que je n'ai pas d'option interurbains et que mes appels (locaux)ne sont pas couverts par mon forfait. Pourtant jusqu'à hier dimanche 17 mars je n'avais pas ce problème. Mon dernier appel s'est terminé à 23h30. Je n'ai pas de problème de facturation car je suis inscrit au prélèvement automatique et mon prochain paiement est prévu pour le 20 mars.
Quelqu'un a déjà eu le même problème ? Merci de m'eclairer
@PeddyPower - There seems to be a problem with MANY people in Quebec. Can receive calls, but cannot make outgoing calls. You are not alone. Will need to wait it out.
My cell phone can receive calls but whenever I go to call out I am told I don’t have plan and can’t do long distance. Yet, I have automatic credit card payment and my account says all is good and I have unlimited Quebec calls plan.
Nothing to do but wait if you are in PQ. Unfortunately there is no ETA at this moment, but hopefully everything will be back up and running smooth tomorrow.
You can try cycling your phone in/out of airplane mode periodically and hopefully get successful registration on the network to make calls. It's not happening to everyone there, but certainly seems to be a lot of people having this issue.
@nerses@wazodnuit If you are in Quebec there is currently a problem with the service there today. I'm sure they're working on it but I don't know how long it will be down.
Im going to say probably not. It is highly unlikely to be a problem with plans, but rather with the network itsself. It is strange that you are encountering the issue but other people in your house are not. May have something to do with when the SIM is registered to the network, ie if they restart their phones they may start to encounter this.
There haven't been any updates as to what is causing the issue, but hopefully will be resolved soon.
Do you guys think this bug proprob in Quebec is part of the legacy update on march 17. I dont have legacy plan anymore but i have the same line as when i was on legacy .Two other ppl in my house with public mobile seem to have no problems and they were never legacy plan users. ... Just wondering.
