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Model Citizen / Citoyen Modèle

Re: [RESOLVED] Delay in receiving Self-Serve password reset email


@Ani wrote:

testing it right now....

trying to pay my bill-

but haven't gotten the reset password email

 

*rolls eyes*

 

this service is not so good.


 

It can be your email server too, if you use greylisting.  Happens to me, all the time. Smiley Happy

Ani
Good Citizen / Bon Citoyen

Re: [RESOLVED] Delay in receiving Self-Serve password reset email

I got the email notification for this post immediately

Good Citizen / Bon Citoyen

Re: [RESOLVED] Delay in receiving Self-Serve password reset email

Agreed!   If you can’t pay your

bill then your service gets chopped!

Good Citizen / Bon Citoyen

Re: [RESOLVED] Delay in receiving Self-Serve password reset email

Just tried again and didn’t get a link.

Good Citizen / Bon Citoyen

Re: [RESOLVED] Delay in receiving Self-Serve password reset email

It's been a hour still waiting on my email to verify my self serve account to change password 

Mayor / Maire

Re: [RESOLVED] Delay in receiving Self-Serve password reset email

@Marias_Man2016, chances are, the email will only arrive after the code it contains has expired.  Send the moderator team a private message and they will reset your password for you.  Include phone# or account# as well as account PIN (if known) in order to speed up identification.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Great Neighbour / Super Voisin

Re: [RESOLVED] Delay in receiving Self-Serve password reset email

My account is locked! Before it got locked I tried the reset password, I  answered the security question and still haven’t gotten the email (it’s been over 3 hrs) Tried to do it again but it says to contact public Mobil for help since my account it’s locked now 

Mayor / Maire

Re: [RESOLVED] Delay in receiving Self-Serve password reset email

@Lilianaguz17, Password reset feature is broken (even though it was reported as fixed yesterday).  Just send a private message to the moderator team and ask for a reset.  Include your phone# or account# as well as account PIN (if known) in order to speed up identification.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Great Neighbour / Super Voisin

Re: [RESOLVED] Delay in receiving Self-Serve password reset email

Okay thank you I will!

Deputy Mayor / Adjoint au Maire

Re: [RESOLVED] Delay in receiving Self-Serve password reset email

Its broken faster than the official can respond.  Its on weekend! Smiley Happy