[RESOLVED] Delay in receiving Self-Serve password reset email

[popping]

---

@MoreYummy wrote:

Wow.!!

its long overdue.  Finally its here. 

It will make many happy.!  

---

It is broken again.  Read a few posts above.

[trevrs]

Yep broken

awesome 

guess I won’t be updating my credit card

[MoreYummy]

@mimmo  They should hire me to fix it. 

[will13am]

---

@mimmo wrote:

@MoreYummy it's broken again.

---

You broke, you buy. 

[JenW]

As a new user I am experiencing this.

have been locked out of my account 3 times today and haven’t even set it up yet.

tried twice to reset but nothing in the last hour..... 

[popping]

@JenW

The password reset function is broken again.

Send a private message to Moderator for help.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JenW]

Thank you for this but the private message doesn’t seem to work either.

i guess we get what we pay for!

And this a Telus company too!

wish there was a way to phone them.

i may end up going to London Drugs where I purchased it.

[NDesai]

---

@JenW wrote:

Thank you for this but the private message doesn’t seem to work either.

i guess we get what we pay for!

And this a Telus company too!

wish there was a way to phone them.

i may end up going to London Drugs where I purchased it.

---

Private messaging should be working just fine. Give it a try using another browser. 

Contacting support via private message is the only way to get help. If you go back to London Drugs, they will not help you as they do not have access to Public Mobile systems. 

[JenW]

Thank you I sent private messages.i think I am going to be giving up on this public mobile 

It is not resolved at all !

i received no no less than 5 password resets in the night!!!!! They are all expired this morning!!!

so hokey!

[Ani]

testing it right now....

trying to pay my bill-

but haven't gotten the reset password email

*rolls eyes*

this service is not so good.