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Deputy Mayor / Adjoint au Maire

Re: [RESOLVED] Delay in receiving Self-Serve password reset email

Happy to see that things are taking a turn for the better around!

Town Hero / Héro de la Ville

Re: [RESOLVED] Delay in receiving Self-Serve password reset email

It's nice to see a fix to an issue regardless of timing.  I bet the Mods are smiling too!

Oracle

Re: [RESOLVED] Delay in receiving Self-Serve password reset email


@jp2 wrote:

I'm so glad this is fixed! Although I'm going to miss all of the bravos and solutions for a copy paste response hahaha. Smiley Tongue 


A lot of resources was expended to get this done.  So you get to help pay for it by losing out on the community rewards.  Robot Happy

Good Citizen / Bon Citoyen

Re: [RESOLVED] Delay in receiving Self-Serve password reset email

Doesn't work for me!

 

Under step 1, when I provide my email and click continue, I just get a message saying "ForgotPassword/OldPasswordNotValidContactAdmin"

Oracle

Re: [RESOLVED] Delay in receiving Self-Serve password reset email

@Alan_K As of last night, it's not working again Smiley Sad

 

This is just so frustrating that over and over they try to fix it, but it doesn't continue to work. I have asked to implement a completely new solution, but the team keeps trying to fix the existing implementation which works for a few days/weeks. 


I am not a mod. Do not send me private message with your personal info.

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Mayor / Maire

Re: [RESOLVED] Delay in receiving Self-Serve password reset email

Dang.

Well...back to the easy macro insert Smiley Happy

Great Neighbour / Super Voisin

Re: [RESOLVED] Delay in receiving Self-Serve password reset email

Can anyone help me reset my password? Havent gotten an email in hours

Mayor / Maire

Re: [RESOLVED] Delay in receiving Self-Serve password reset email

@jack1991 you need to contact the mods via private message.

 

How can you get help with your account, activation, or service?

In your message please include:

  • PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

  • Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

  • Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
  • Messages are replied to during business hours and in the order they are received
  • Typical response time is between 1-3 hours, but can be up to 48 hours.
  • There is no need to send multiple messages.

Some good posts/reads:

  • Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions

 

Deputy Mayor / Adjoint au Maire

Re: [RESOLVED] Delay in receiving Self-Serve password reset email

Wow.!!

its long overdue.  Finally its here. 

It will make many happy.!  Smiley Happy

Mayor / Maire

Re: [RESOLVED] Delay in receiving Self-Serve password reset email

@MoreYummy it's broken again.