05-25-2023 01:17 PM
Hey Community,
We know that some of you have experienced an issue resulting in a new Community account generated after you completed your EverSafe ID registration. The team has captured and is investigating the issue further.
Thank you,
The Public Mobile Team
06-26-2023 03:22 PM
Thought I'd pop in and drop you a note to say that my problem has been resolved, that is to say that my original Community ID, John-Q-Public, has been restored. Unfortunately, my previous messages as John-Q-Public1, as well as your responses, seem to have been deleted along with that temporary ID. Too bad, as I think others could have benefited.
In any case, to summarize, I did as suggested and sent a message/ticket to CS_Agent* on Saturday (two days ago). They responded quickly, and after a few typical (for PM) twists and turns, e.g. multiple switching of agents, closing (without resolution) and re-opening of the ticket, etc., the problem was resolved at some time today.
I was NOT contacted to state that the ticket had been resolved; I just checked in, as I have been doing on a regular basis since Saturday, and while at first not seeing any of the messages I'd exchanged with the CS_Agents, realized I was back in my 'old' ID. The temp one, and all messages within it, had been deleted.
Anyway, thanks again to you both for your helpful responses, and to PM CS for quickly resolving the issue.
* To anyone having this issue (Community ID lost after the EverSafe (HA!) switch), send a message straight to CS_Agent using the following link, and they should be able to resolve 'quickly' (i.e. within 48-72 hours): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Paul aka John Q. Public (see what I did, there!)
06-25-2023 03:19 PM
@J_PM wrote:If you have experienced this issue, please Bravo this comment and we'll capture your new community information. Thank you.
@J_PM - can this post please be updated so members don't just bravo the post any longer for action, but rather they submit a ticket to get their id's back? Members have posted they bravoed, but nothing happened after weeks gone by.
06-25-2023 02:56 PM
@Griffyn1 wrote:Hello?? Anyone out there??
First time having to communicate using this new system. I’ve sent 3 messages…one to community in general and two private to moderators when I got no reply after a day and a half. I received confirmation that they were sent but they don’t appear in my message box nor, as I’ve said, has anyone replied. The first message was sent on Tuesday.
@Griffyn1 - nothing is showing in your SENT folder here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/outbox ?
Strange if you don't see any messages. Did you send via your own Inbox or go through Chatbot?
Send another one, or poke one that has already been sent if you have one.
06-24-2023 10:01 AM
Hello?? Anyone out there??
First time having to communicate using this new system. I’ve sent 3 messages…one to community in general and two private to moderators when I got no reply after a day and a half. I received confirmation that they were sent but they don’t appear in my message box nor, as I’ve said, has anyone replied. The first message was sent on Tuesday.
06-23-2023 09:29 PM
I just registered my community account today using the Public Mobile App downloaded from Google Play. Everything seems fine.
06-20-2023 05:28 AM
@Anonymous Yes, it can be done, but you need to engage support by messging them here:
06-20-2023 03:47 AM
Just went through the Eversafe set-up - my old Community account was dcliveca
Appreciate if this new one dcliveca-1 can be merged with the old, and thanks!
06-17-2023 02:12 PM
@kav2001c on PC or phone, for "Trusted" to work, make sure your browser you are using does not have "clear cache when exit" enabled
If you are using PM app, check the option on your default browser (the app uses the cache of your default browser to remember the "Trusted"). But it is a know issue that "Trusted" does not work on iPhone app)
06-17-2023 02:08 PM
Weirdly enough eversafe is an all or nothing scenario
I made a topic complaining I had no access to account
Someone suggested logging in on PC (not app or phone) and as soon as I click trust then all 2FA is gone now
Eversafe is either buggy as ____ or something else is weird in their backend
Annoying
06-15-2023 06:45 PM
On My Telus I can turn it off. Why not at PM? BTW I have never turned it on though!
06-15-2023 03:55 PM
@Anonymous It's not too late but you do need to contact support so that they can re-link your previous community name to your My Account. Use the link provided in softech's post to submit a ticket/message to CSA's.
06-15-2023 03:51 PM
I guess I am late to the party. I did not connect my old community account to my Public Mobile account and lost my messages and other stuff from the old Community account. Funny, I don't even see the past notifications on my email. They seem to be deleted automatically 😄
06-15-2023 01:36 PM
@aaaaaaaaaaa yes, PM can give you back your old name, you will just need to message support now and you likely get it back later this afternoon
So, aaaaaaaaaaa , what was your old name?
06-15-2023 01:26 PM
Would really appreciate it if you could give back my old username 21purplemiles. Thank you
06-13-2023 02:30 AM
ill be switching back to Virgin when Black Friday deals. i don’t trust this eversafe thing. and the app and website experience is horrible
06-11-2023 06:37 PM
@kav2001c EvwrSafe works and many have it setup
with your issue, please message PM support and they can get that resolved quickly.
06-11-2023 06:33 PM
This eversafe thing seems not to work at all and locks us out of our accounts
The chicken + egg joke is they say I need to login to create eversafe but I can not login because I dont have eversafe
Its like ok now what?
06-10-2023 07:23 PM
My first time reaching out for help in many years.
The response time are super quick from customer service! See you guys from the old account later.
Thanks again @softech
06-10-2023 07:02 PM
Thanks @softech
06-10-2023 07:01 PM - edited 06-10-2023 07:01 PM
HI @Anonymous @imm1304 , as an honourable Retired Oracle , you surely should have the same id back 🙂
from what I know , support can work on these requests quickly now, just need to message them and you could see your old id back tonight (hopefully). Message them directly:
06-10-2023 06:59 PM
06-08-2023 04:58 PM
did you make your account before the overhaul update? when you login with your email and password it should prompt you to make a new password but your email stays the same - accessing the account works the same too
06-06-2023 05:14 PM
I just joined public Mobility cannot log in , not receiving all my calls. Cannot access my account or mailbox which apparently is full. I cannot get help and feel like I have made a very big mistake joining public Mobile if I cannot us it or get assistance starting up
06-04-2023 07:31 PM
The new farmbot rising up !
Maybe i stay or maybe I go if not autofixed
Sad state of affairs when u are log in account u must relog in community??
I thought community
joined with same password id as account?? Why re enter??
This system is really messed up.
06-04-2023 07:26 PM
HI @farmbot1 You are re-living your Community life again!!
message agent again and they should be able to take care of it quick. Except today is Sunday, maybe message them tomorrow morning and you should be back to your old life tomorrow afternoon
06-04-2023 07:21 PM
On the Bright side
New moniker farmbot1 received new badge for 5 bravos.
More please, tap the thumbs up and soon be back to my old rank and file.
😆
06-04-2023 01:41 PM
@Anonymous- Yes it has been very frustrating for some users. Myself included on two of my three accounts. Some have reported getting it fixed easily enough. I'm still waiting.
06-04-2023 01:36 PM
No way to login, connect or anything. Brining badges and all rewards to nil balance.
06-04-2023 01:34 PM
It is really disappointing that had to create a new nickname. No autoconnect of existing comunity accounts or option to connect an existing community account. Due to the rewards program should of been connected as well as customer service direct messages. Brings doubts that community involvement and rewards will be calculated correctly. Community is our customer service very disappoint on the rollout
06-04-2023 10:11 AM
@Anonymous It is a quick process to restore your old Community id now, please open ticket by private message CS