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Public Mobile

[Issue Resolved] Plan data not renewing

Most Recent Update

 

4:00 PM ET - May 10 2019

 

Hey Community,

 

Our technical team has successfully implemented a solution to renew the data service for customers who were affected by the issue outlined below.

 

We apologize for any inconvenience caused and thank you for your patience.

 

-Public Mobile Community team

 

Updates

Please click the spoiler for a full history of this service issue to date.

Spoiler

12:30 PM ET - May 10, 2019

 

Hey Community,

 

Yesterday we identified a technical issue affecting select customers who recently renewed their plan, in which the data in their plan did not renew.

 

Our technical team is currently working on a solution, and will have an update later this afternoon. Meanwhile, a $0 500 MB Data Add-On has been applied on affected accounts to get you up and running while we sort this out.

 

We apologize for any inconvenience caused and thank you for your patience.

 

-Public Mobile Community team

 

Mayor / Maire

Re: [Fix in progress] Plan data not renewing

Nice work @Alan_K! That's how you do it. Let the customers know what's going on rather than being in the dark. There's some positive reinforcement for you. Smiley Happy

How's it going with the $15 plan and not being able to text out for some people?

Oracle

Re: [Fix in progress] Plan data not renewing

I applaud the effort taken to let affected customers know of service issues in a timely manner here than having to find out what is going on over at Mobile Syrup.  Keep up the good work! 

Good Citizen / Bon Citoyen

Re: [Fix in progress] Plan data not renewing

I have the same issue with the $15 plan (not being able to text out).

I just moved into this plan recently (8th may)

Hope they will comeout with a solution

Town Hero / Héro de la Ville

Re: [Fix in progress] Plan data not renewing

 

Good to see proactive communication and action.... hope it gets resolved soon!

Good Citizen / Bon Citoyen

Re: [Fix in progress] Plan data not renewing

If you're new to PM let me encourage you to stay. My 4 family members are on our 3rd year. We've only had a minor billing problem on one person one time. Resolved within a few days. Between our 4 family members we've gotten 10 people to join. They all stayed on so far. One of my friends son's has gotten 8 more referrals. It's incredible.

If you're not new to PM and simply moved to the $15  plan---then best of luck. Hope it's resolved soon. Smiley Happy

Great Citizen / Super Citoyen

Re: [Issue Resolved] Plan data not renewing

another fake announcement from Alan_K. LOL
Deputy Mayor / Adjoint au Maire

Re: [Issue Resolved] Plan data not renewing

Now go fix the call dropping issue. It's not even close to being resolved.

Great Neighbour / Super Voisin

Re: [Issue Resolved] Plan data not renewing

Hi there,

 

not sure if this is related but my plan was supposed to change and it has stayed the same. Is this part of the issue?

Mayor / Maire

Re: [Issue Resolved] Plan data not renewing


@husdaman  a écrit :

Hi there,

 

not sure if this is related but my plan was supposed to change and it has stayed the same. Is this part of the issue?


I already have read many messages like this...write a message to the moderator here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437