cancel
Showing results for 
Search instead for 
Did you mean: 

Introducing Public Points Rewards

J_PM
Public Mobile
Public Mobile

Hey Community, 

 

We are happy to announce the launch of Public Points! 

 

Starting on January 25, 2022, Public Mobile customers who activate, will automatically be part of Public Points. This means that customers who activated prior to January 25, 2022 will remain on old Public Rewards without any change to the way or amount earned. Don’t worry, these customers can still join Public Points. 

Jade_S_0-1643120205986.png

What is Public Points? 

Public Points is our newly improved rewards program. Sure, we loved Public Rewards, but in our endless pursuit of making things better for our customers, we’ve given it a makeover and made it more flexible than before. 

 

With Public Points you can:

  • Earn points. Public Points are so easy to earn, you’ll be rich in no time.
  • Redeem points. We make redeeming points simple. 1 point earned = 1 dollar when redeemed.  
  • Start saving. Redeem points on things that matter to you - like money off your bill, free add-ons, or the chance to win awesome prizes. 
  • Join whenever you want. Learn more here

 

Ways to earn Public Points:

With Public Points, earning points is so easy, you  can do it just by saying, "I'm in." And that's actually one of the ways you can earn points – by joining Public Points. There are a lot of other ways you can earn too:

 

Reward

Points Earned

How do I earn it?

When do I receive it?

One-time

Welcome Present

5 points

As a little welcome present for joining Public Points, we’ll give you 5 points.

Your Welcome Present will be added after we’ve set up your profile, you’ve signed into My Rewards, and you’ve accepted the Terms & Conditions

Loyalty Perks

1 point for every month with Public

As if welcome points didn't sound nice enough, you'll also earn 1 point for every month you've been with Public Mobile

Automatically added after you’ve joined Public Points, and we’ve set up your profile on My Rewards.

Reoccurring

Points Back

5% back for every dollar spent

Earn points just by paying your bill. For every dollar you spend (on your plan and on add-ons), you’ll make 5% of it back in points. Spend away!

Within 48 hours of your spend

Anniversary Points

10 points

For every twelve months you stay with us, you’ll earn 10 points. Think of it like an anniversary present!

Note: time spent in suspend status is still counted towards your Anniversary.

On your Anniversary date

Give Back

1-20 points

Earn up to 20 points every 30 days by asking questions, helping others and voicing your opinion on the Public Mobile Community.

Community standings are released the first week of the following month, and Give Back points are added within 48 hours. 

Refer-a-Friend

1 point every 30 days / active friend you referred

Refer a friend to Public Mobile, and you’ll receive one point for every 30 days your friend stays with us. 

Your friend will also receive a one-time $10 credit when they use your referral code.


Note: your referral code can be found on your My Rewards homepage. 

Every 30 days from your renewal date

 

Ways to redeem Public Points:

Unlike some other rewards programs, there isn’t a specific way or time limit to cash-in yourpoints. When and how you redeem your points is entirely up to you! Just keep in mind that 1 point earned is valued at 1 dollar when redeemed. Really, that’s it!

 

Rewards include: 

 

Catalogue Item

Points Cost

Description

When do I receive it?

Lower Your Bill

15 points

By spending 15 easily-earned points, customers can save $15 in hard-earned cash off of the price of their phone bill.

This will be applied to your next renewal

Add Some Extras

Varies

We’ve got plenty of add-ons for varying amounts of points. Roaming? Add-on a little. Long distance minutes? Add-on some more. Extra data? Add-on a whole lot! It’s entirely up to you..

 

Add-ons will be added immediately. 


In rare cases, it may take a few hours to appear in your account. 


If you haven’t received your add-on, please contact us for support. 

Jackpot

1 point

Enter our contests for a chance to win some exciting prizes. Contest details vary, but we'll send you an email with all the details whenever we launch new ones.

Contest winners will be contacted soon after contests close. 




Rewards Calculator 

Wonder how many  Public Points you could be raking in? Check outour rewards calculator. This tool will compare your old Public Rewards against Public Points. Simply input your information, and watch your points pile up! 

Note: this tool is only for estimation purposes. There may be inaccuracies between the estimated amount and your actual Public Points earning amount  

 

 

How to access Rewards:

My Rewards is your new home for all things rewards - all your points are kept in one neat, little place. Simply sign in with your My Account information to start earning and spending points. 

Do you have more questions about Public Points? Check out these FAQs here 

 

Thank you Community for your support! Remember we have our Oracle and Public Mobile teams to assist with any questions you have. Happy earning! 

 

- Public Mobile Team





286 REPLIES 286

These add-ons should not be impacted in switching over to Public Points - @InternM001

 

J_PM
Public Mobile
Public Mobile

@Namu 

 

There are multiple ways you can earn Public Points. Check out this link for more information. Watch your points pile up, and redeem them by choosing Rewards from our catalogue😀

J_PM
Public Mobile
Public Mobile

@olav1 

 

Please use the same log-in credentials as "My Account" 

 

Jade_S_0-1647352487576.png

 

Also, you must be registered for credentials to grant you access. Please review this Help Article for steps to register. 

 

Thanks!

Jade

@terrahughes If you have an active account on a Public Mobile Plan, your My Account credentials should allow access. Please let us know if you are still unable to sign into Rewards. 

 

Jade 

terrahughes
Good Citizen / Bon Citoyen

Thanks everyone... It was stupidity on my part... Forgot I changed my password lol, I have it autosaved and forgot what I changed it too

HI @terrahughes   NO worry, this happens  🙂

 

Just in case you need password reset in the future:    Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

  1. type: Forgot log in information
  2. Click "Contact Us"
  3. Click "Click here to submit a ticket"
  4. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

 

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

BearFBI
Deputy Mayor / Adjoint au Maire

Is the 10 point 1GB addon avaliable in the add-ons section  for public point users ? Can you buy it with real money and not have to wait to accumulate points ? 


@BearFBI wrote:

Is the 10 point 1GB addon avaliable in the add-ons section  for public point users ? Can you buy it with real money and not have to wait to accumulate points ? 


@BearFBI  I see it there:    https://www.publicmobile.ca/en/on/get-help/articles/Public-Points-Catalogue

 

esjliv_0-1647549509894.png

 

I cannot tell you from experience, but I see no reason why you cannot buy it will real money either. The option to add funds and buy it with $'s should definitely be available...how else would PM continue to take all your $s. 🙂

 

BearFBI
Deputy Mayor / Adjoint au Maire

Yeah but I'm not sure if it's in the addon section of self serve. You might only be able to buy it with points from the point catalog I think ?

darlicious
Mayor / Maire

@BearFBI 

You can buy the 1GB data add on like usual for $15. The 10 point 1GB data add on is a perk only available for redemption by points program members. Redemptions must be done thru customer support....which kind of defeats the purpose of public mobile being a DIY service as the points program now requires the use of a customer support agent to redeem points? It can take up to 48 hours for your requested redemption to be added to your account.

 

Maybe if we have a green @Beer for St. Patrick's Day they can regale us with their stories and tales of their experience with redemptions. Maybe they will throw in a limerick or two?

 

Here I'll get you started....

 

There once was a member named @Beer ,

Who after mistakenly switching to points posted without fear.

We could certainly tell,

They were mad as hell,

But after Guinness they were full of irish cheer!

 

 

 

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.