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Introducing Public Points Rewards

J_PM
Public Mobile
Public Mobile

Hey Community, 

 

We are happy to announce the launch of Public Points! 

 

Starting on January 25, 2022, Public Mobile customers who activate, will automatically be part of Public Points. This means that customers who activated prior to January 25, 2022 will remain on old Public Rewards without any change to the way or amount earned. Don’t worry, these customers can still join Public Points. 

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What is Public Points? 

Public Points is our newly improved rewards program. Sure, we loved Public Rewards, but in our endless pursuit of making things better for our customers, we’ve given it a makeover and made it more flexible than before. 

 

With Public Points you can:

  • Earn points. Public Points are so easy to earn, you’ll be rich in no time.
  • Redeem points. We make redeeming points simple. 1 point earned = 1 dollar when redeemed.  
  • Start saving. Redeem points on things that matter to you - like money off your bill, free add-ons, or the chance to win awesome prizes. 
  • Join whenever you want. Learn more here

 

Ways to earn Public Points:

With Public Points, earning points is so easy, you  can do it just by saying, "I'm in." And that's actually one of the ways you can earn points – by joining Public Points. There are a lot of other ways you can earn too:

 

Reward

Points Earned

How do I earn it?

When do I receive it?

One-time

Welcome Present

5 points

As a little welcome present for joining Public Points, we’ll give you 5 points.

Your Welcome Present will be added after we’ve set up your profile, you’ve signed into My Rewards, and you’ve accepted the Terms & Conditions

Loyalty Perks

1 point for every month with Public

As if welcome points didn't sound nice enough, you'll also earn 1 point for every month you've been with Public Mobile

Automatically added after you’ve joined Public Points, and we’ve set up your profile on My Rewards.

Reoccurring

Points Back

5% back for every dollar spent

Earn points just by paying your bill. For every dollar you spend (on your plan and on add-ons), you’ll make 5% of it back in points. Spend away!

Within 48 hours of your spend

Anniversary Points

10 points

For every twelve months you stay with us, you’ll earn 10 points. Think of it like an anniversary present!

Note: time spent in suspend status is still counted towards your Anniversary.

On your Anniversary date

Give Back

1-20 points

Earn up to 20 points every 30 days by asking questions, helping others and voicing your opinion on the Public Mobile Community.

Community standings are released the first week of the following month, and Give Back points are added within 48 hours. 

Refer-a-Friend

1 point every 30 days / active friend you referred

Refer a friend to Public Mobile, and you’ll receive one point for every 30 days your friend stays with us. 

Your friend will also receive a one-time $10 credit when they use your referral code.


Note: your referral code can be found on your My Rewards homepage. 

Every 30 days from your renewal date

 

Ways to redeem Public Points:

Unlike some other rewards programs, there isn’t a specific way or time limit to cash-in yourpoints. When and how you redeem your points is entirely up to you! Just keep in mind that 1 point earned is valued at 1 dollar when redeemed. Really, that’s it!

 

Rewards include: 

 

Catalogue Item

Points Cost

Description

When do I receive it?

Lower Your Bill

15 points

By spending 15 easily-earned points, customers can save $15 in hard-earned cash off of the price of their phone bill.

This will be applied to your next renewal

Add Some Extras

Varies

We’ve got plenty of add-ons for varying amounts of points. Roaming? Add-on a little. Long distance minutes? Add-on some more. Extra data? Add-on a whole lot! It’s entirely up to you..

 

Add-ons will be added immediately. 


In rare cases, it may take a few hours to appear in your account. 


If you haven’t received your add-on, please contact us for support. 

Jackpot

1 point

Enter our contests for a chance to win some exciting prizes. Contest details vary, but we'll send you an email with all the details whenever we launch new ones.

Contest winners will be contacted soon after contests close. 




Rewards Calculator 

Wonder how many  Public Points you could be raking in? Check outour rewards calculator. This tool will compare your old Public Rewards against Public Points. Simply input your information, and watch your points pile up! 

Note: this tool is only for estimation purposes. There may be inaccuracies between the estimated amount and your actual Public Points earning amount  

 

 

How to access Rewards:

My Rewards is your new home for all things rewards - all your points are kept in one neat, little place. Simply sign in with your My Account information to start earning and spending points. 

Do you have more questions about Public Points? Check out these FAQs here 

 

Thank you Community for your support! Remember we have our Oracle and Public Mobile teams to assist with any questions you have. Happy earning! 

 

- Public Mobile Team





285 REPLIES 285

softech
Mayor / Maire

@J_PM   It is great PM included the Reward Calculator to help us to make our decision 

z10user4
Mayor / Maire

 @J_PM : For the sake of consistency, on the original overview page it says Access Rewards. Perhaps change that to be consistent with all the terminology that says My Rewards. Edit: Heck...just put the old My Rewards button back where it was and call it done.

What happens to ones current Available Funds if one were to Join the new program?

Can one buy items from the store with points (or Available Funds if still present)?

For Anniversary: is that 10 points each year? ie. 10 points at the end of one year, 20 points at the end of two years etc. ie. not just 10 points as each year goes by.

The opt-in button says Join...not "I'm in" - by the by 🙂

Psygineer
Deputy Mayor / Adjoint au Maire

I am curious if we are on the old system if we will still get an extra $1 per year we were here added on our anniversary. I've been here 4 or so years, so still have at least one or two more increase coming before I hit the $5 cap.

zhadj030
Mayor / Maire

I agree with @z10user4  on the reward button section.

Removing it from the self-serve page is just annoying and few more buttons that needed to be clicked for no reason. Not to mention completely getting redirected to "telusidentity.telus.com" for authentication. and extra steps while I could have had all the necessary info from the front page

Tiprix
Model Citizen / Citoyen Modèle

@PsygineerI don't think you need to worry, based on the description, "customers who activated prior to January 25, 2022 will remain on old Public Rewards without any change to the way or amount earned".  You should be receiving your rewards until you hit the $5 cap.

DryWater
Great Neighbour / Super Voisin

It seems that moving to the new point system would earn approx. 30% fewer points for me than the current (old) system.

 

If I'm not being forced to switch, I see no reason to as a current member. And hopefully, it stays that way.

LeePublic
Deputy Mayor / Adjoint au Maire

Based on the rewards calculator, on a $35 plan, it would look like I would gain 1 pt after all the rewards (Points Back, referral, community, and anniversary) over the next 2 years.

Tahiti
Great Citizen / Super Citoyen

Question:

1.  where is the Rewards Calculator?

2.  I need to change info, i.e. name and address, in My Account.  From FAQ page https://www.publicmobile.ca/en/on/get-help/articles/Public-Points-FAQs, it mentioned "If you update your My Account information, your My Rewards credentials will be automatically updated as well. "  If I change name + address now, will I be switched to new point system right away?

Thanks in advance!

 @Tahiti : at the bottom of the OP.

I suspect the meaning of that line is the login. Changing profile info shouldn't do anything.