01-25-2022 02:55 PM - edited 01-25-2022 03:41 PM
Hey Community,
We are happy to announce the launch of Public Points!
Starting on January 25, 2022, Public Mobile customers who activate, will automatically be part of Public Points. This means that customers who activated prior to January 25, 2022 will remain on old Public Rewards without any change to the way or amount earned. Don’t worry, these customers can still join Public Points.
What is Public Points?
Public Points is our newly improved rewards program. Sure, we loved Public Rewards, but in our endless pursuit of making things better for our customers, we’ve given it a makeover and made it more flexible than before.
With Public Points you can:
Ways to earn Public Points:
With Public Points, earning points is so easy, you can do it just by saying, "I'm in." And that's actually one of the ways you can earn points – by joining Public Points. There are a lot of other ways you can earn too:
Reward |
Points Earned |
How do I earn it? |
When do I receive it? |
One-time |
|||
Welcome Present |
5 points |
As a little welcome present for joining Public Points, we’ll give you 5 points. |
Your Welcome Present will be added after we’ve set up your profile, you’ve signed into My Rewards, and you’ve accepted the Terms & Conditions |
Loyalty Perks |
1 point for every month with Public |
As if welcome points didn't sound nice enough, you'll also earn 1 point for every month you've been with Public Mobile |
Automatically added after you’ve joined Public Points, and we’ve set up your profile on My Rewards. |
Reoccurring |
|||
Points Back |
5% back for every dollar spent |
Earn points just by paying your bill. For every dollar you spend (on your plan and on add-ons), you’ll make 5% of it back in points. Spend away! |
Within 48 hours of your spend |
Anniversary Points |
10 points |
For every twelve months you stay with us, you’ll earn 10 points. Think of it like an anniversary present! Note: time spent in suspend status is still counted towards your Anniversary. |
On your Anniversary date |
Give Back |
1-20 points |
Earn up to 20 points every 30 days by asking questions, helping others and voicing your opinion on the Public Mobile Community. |
Community standings are released the first week of the following month, and Give Back points are added within 48 hours. |
Refer-a-Friend |
1 point every 30 days / active friend you referred |
Refer a friend to Public Mobile, and you’ll receive one point for every 30 days your friend stays with us. Your friend will also receive a one-time $10 credit when they use your referral code. Note: your referral code can be found on your My Rewards homepage. |
Every 30 days from your renewal date |
Ways to redeem Public Points:
Unlike some other rewards programs, there isn’t a specific way or time limit to cash-in yourpoints. When and how you redeem your points is entirely up to you! Just keep in mind that 1 point earned is valued at 1 dollar when redeemed. Really, that’s it!
Rewards include:
Catalogue Item |
Points Cost |
Description |
When do I receive it? |
Lower Your Bill |
15 points |
By spending 15 easily-earned points, customers can save $15 in hard-earned cash off of the price of their phone bill. |
This will be applied to your next renewal |
Add Some Extras |
Varies |
We’ve got plenty of add-ons for varying amounts of points. Roaming? Add-on a little. Long distance minutes? Add-on some more. Extra data? Add-on a whole lot! It’s entirely up to you..
|
Add-ons will be added immediately. In rare cases, it may take a few hours to appear in your account. If you haven’t received your add-on, please contact us for support. |
Jackpot |
1 point |
Enter our contests for a chance to win some exciting prizes. Contest details vary, but we'll send you an email with all the details whenever we launch new ones. |
Contest winners will be contacted soon after contests close. |
Rewards Calculator
Wonder how many Public Points you could be raking in? Check outour rewards calculator. This tool will compare your old Public Rewards against Public Points. Simply input your information, and watch your points pile up!
Note: this tool is only for estimation purposes. There may be inaccuracies between the estimated amount and your actual Public Points earning amount
How to access Rewards:
My Rewards is your new home for all things rewards - all your points are kept in one neat, little place. Simply sign in with your My Account information to start earning and spending points.
Do you have more questions about Public Points? Check out these FAQs here
Thank you Community for your support! Remember we have our Oracle and Public Mobile teams to assist with any questions you have. Happy earning!
- Public Mobile Team
03-17-2022 04:40 PM
@BearFBI wrote:Is the 10 point 1GB addon avaliable in the add-ons section for public point users ? Can you buy it with real money and not have to wait to accumulate points ?
@BearFBI I see it there: https://www.publicmobile.ca/en/on/get-help/articles/Public-Points-Catalogue
I cannot tell you from experience, but I see no reason why you cannot buy it will real money either. The option to add funds and buy it with $'s should definitely be available...how else would PM continue to take all your $s. 🙂
03-17-2022 04:35 PM
Is the 10 point 1GB addon avaliable in the add-ons section for public point users ? Can you buy it with real money and not have to wait to accumulate points ?
03-15-2022 05:27 PM
HI @terrahughes NO worry, this happens 🙂
Just in case you need password reset in the future: Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
03-15-2022 05:25 PM
Thanks everyone... It was stupidity on my part... Forgot I changed my password lol, I have it autosaved and forgot what I changed it too
03-15-2022 10:04 AM
@terrahughes If you have an active account on a Public Mobile Plan, your My Account credentials should allow access. Please let us know if you are still unable to sign into Rewards.
Jade
03-15-2022 09:59 AM - edited 03-15-2022 10:00 AM
Please use the same log-in credentials as "My Account"
Also, you must be registered for credentials to grant you access. Please review this Help Article for steps to register.
Thanks!
Jade
03-15-2022 09:50 AM
03-15-2022 09:44 AM
These add-ons should not be impacted in switching over to Public Points - @InternM001
03-11-2022 10:38 PM - edited 03-11-2022 10:47 PM
@olav1 wrote:When I first registered for the rewards, I had a different password for it. Since then I, I made them the same.
There is no registration for the rewards page (there's no option for it). It's the same login as the Self Serve account. Even the create account option/Reigsiter Now button on the rewards site is a link to make a Self Serve account. There couldn't have been two different password as it's the same account. I don't doubt that there were issues logging in, but there isn't any way that seperate logins could have been made.
03-11-2022 10:04 PM
@olav1 as far as we know, the username and password between the two sites always sync. But, important part is it is working for you with a single username/password now
03-11-2022 10:01 PM
When I first registered for the rewards, I had a different password for it. Since then I, I made them the same.
03-11-2022 08:01 PM
@olav1 wrote:The sign-in procedure requires you to actually register yourself first meaning setting up your access. Once this is done, you can log-in to your rewards.
So in fact, you will have 2 log-in; one for your PM account, and another for your rewards.
Please note that this information isn't correct. A seperate rewards/points login doesn't need to be created. While the customer needs to log in seperately for each, but it's the same login credentials.
03-11-2022 09:13 AM
The sign-in procedure requires you to actually register yourself first meaning setting up your access. Once this is done, you can log-in to your rewards.
So in fact, you will have 2 log-in; one for your PM account, and another for your rewards.
03-11-2022 04:56 AM
Where are you trying to sign in?
You can click on the rewards link on your overview page where the rewards used to be or the weird arrow drop down menu at the top right corner of the self serve log in page.
You can go to the main pm webpage and click on the menu>>sign in>> account or rewards? They all bring you here....
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #
03-11-2022 02:17 AM
It would be great if a person was able to sign in to see their rewards, I've tried to sign in using my account info, says info is not valid (even though I can sign into self serve without a problem), tried registering with my cell number (incase I wasn't registered to sign in to see my rewards)... says my number isn't valid when I know it is... so what information exactly does a person use to sign in to see their rewards???
03-01-2022 07:07 AM - edited 03-09-2022 10:34 AM
@darlicious wrote:Do not join the points program. Stay with the rewards program. Your referral will get a $10 bonus credit. You will get a $1 reward monthly for as long as they stay with pm. They will be on the points program once they sign up.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
That’s the mistake I made & now all my 30 day plan points are gone that helped me pay my plan after all these years! PM no longer works for me this way! 😔 I wish I had of been smart enough to not mess with it! I wanted to keep my old rewards program.
03-01-2022 04:22 AM - edited 03-01-2022 04:22 AM
Do not join the points program. Stay with the rewards program. Your referral will get a $10 bonus credit. You will get a $1 reward monthly for as long as they stay with pm. They will be on the points program once they sign up.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
03-01-2022 04:10 AM - edited 03-01-2022 04:11 AM
@Double_J wrote:I want to stay on the old reward system.
I want to refer a friend. It mentions I would get a $10 bonus and rewards and the new customer would get $10 off.
If I want to stay on the old system and refer a friend what would my bonus be? Would I get the extra $1 off or would I get points?
Also, if I get points, would my previous referrals ($1 off per referral) still remain?
You won't get $10. Your friend gets that. With the old system, you get a $1 reward for referring your friend. On the new system, you'd get 1 point but don't change to the new system. It's no good but if you do change, you'll get 1 point instead for the old referrals.
03-01-2022 04:05 AM
I want to stay on the old reward system.
I want to refer a friend. It mentions I would get a $10 bonus and rewards and the new customer would get $10 off.
If I want to stay on the old system and refer a friend what would my bonus be? Would I get the extra $1 off or would I get points?
Also, if I get points, would my previous referrals ($1 off per referral) still remain?
02-21-2022 11:11 PM
@s_shard Thank you for your feedback!
02-21-2022 11:08 PM
@yuma2021 Fantastic Chart!
02-21-2022 11:06 PM
Joining Public Points is optional😊. Our focus is to improve the new Rewards plan, rather than force people over. No plans to migrate customers into the new program.
02-21-2022 11:05 PM
Thanks @J_PM for confirming
02-21-2022 11:01 PM
@iamnightowl Upgrading your plan will not impact your current reward plan.
02-19-2022 11:19 PM
@InternM001 : There are Rewards. There are Points. There are promo bonuses. There are gifts.
If you want to keep getting Rewards then don't opt-in or Join the Points system.
If you want to keep getting Points then don't opt-out.
Promo bonuses are like the flash sale 2gb data.
Gifts are like the Xmas gifts of the last few years.
Promo bonuses could be lost by plan changes.
Nothing much of anything will affect the gifts.
02-19-2022 11:10 PM
@hTideGnow Thanks! I wasn’t sure what might happen.
02-19-2022 11:04 PM - edited 02-19-2022 11:07 PM
@darlicious I logged into rewards but I didn’t click on anything related to the points since I didn’t know what I’d lose even by accident. So I’m guessing that signing up for rewards points will exclude me from future Christmas rewards deletes your bonus rewards?
02-19-2022 06:59 PM
Don't even click on option to check out the points program....its just asking for trouble. If you plan on staying with pm then you will eventually being losing $50+in rewards every year if you switch to the points program.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
02-19-2022 06:54 PM
@InternM001 wrote:Can we still keep our old (unused) rewards on account if we enroll in the rewards points program? I have rewards such as the bonus 2GBs of data from Christmas along with 500 international call minutes which I am worried will be cancelled if I sign up. I also still have the bonus 3GB of bonus data from when I originally signed up with Public over a year ago. If I cannot keep these old (unused) rewards then I won't enroll in the rewards points program.
@InternM001 NO, there is not trying the new system and keep your old one. Once you switched to the new system you are there.
Some members switched by mistake and requested the move back and confirmed they cannot
For us who are on the old system, it is much better in terms or saving. So, please stay 🙂
02-19-2022 06:02 PM
@InternM001 wrote:Can we still keep our old (unused) rewards on account if we enroll in the rewards points program? I have rewards such as the bonus 2GBs of data from Christmas along with 500 international call minutes which I am worried will be cancelled if I sign up. I also still have the bonus 3GB of bonus data from when I originally signed up with Public over a year ago. If I cannot keep these old (unused) rewards then I won't enroll in the rewards points program.
You have choose one program or the other. Since you're on the old program, I highly recommend that you don't swtich over. The math is there to justify the switch.
In additional, giveaway add-ons such as free long dsitance minutes and free data aren't rewards and aren't part of any rewards or points program.