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Public Mobile

Get a one-time 1 GB data bonus by telling us what you think about the new Self-Serve!

Note: The survey is now closed.

 

Hey Community,

 

Hope everyone is healthy and staying safe!

 

As you may remember, in March, we reached out to you to hear about your experiences using the Self-Serve portal. Since then, we’ve been working hard designing  a better account management experience for you based on what you told us.

 

Today, we’re looking for 10 Public Mobile customers to provide feedback to us on the new Self-Serve design - we want to know your first impressions and how we can make it even better before we launch. We’ll be giving a 1 GB data bonus to participants to make sure it’s worth your while.

 

If this sounds interesting to you, sign up before May 21st, 2020 by completing this link:

https://survey.confirmit.ca/wix/p946575955190.aspx

 

Note that chosen candidates will be contacted exclusively via private messaging - so remember to check your inbox!

 

For the full details, see below:

 

What’s in it for you:

  • Customers who participate will receive a one-time 1 GB Data Add-On within 30 days of completion. 
  • Opportunity to work directly with the Public Mobile team and influence our revamped Self-Serve portal

 

Details on how to get involved:

  • We are looking for 10 Public Mobile customers to talk to us about your experience with the Self-Serve portal.
  • Testing will be held the week of June 1 to 5 and the time commitment is 1 hour.
  • Testing will be done online via join.me web conferencing meaning anyone across Canada can get involved. Sweet right? 
  • Testers will need to access join.me via Desktop or laptop Computer.
  • Testers must be able to speak English.
  • Feedback will be collected during the session.
  • We will contact the selected 10 testers via Private Message.

 

No worries if you're not chosen - there’s plenty of opportunities to get involved down the line and in the Community. Thanks in advance for your help and we look forward to hearing from you soon,

 

 

-Public Mobile Community Team

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Mayor / Maire

Re: Get a one-time 1 GB data bonus by telling us what you think about the new Self-Serve!

@Alan_K  hey good to hear from you this sounds great thanks!!

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Mayor / Maire

Re: Get a one-time 1 GB data bonus by telling us what you think about the new Self-Serve!

@Alan_K  wow, looks great. Thanks for the offer and being one of the best providers!

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Mayor / Maire

Re: Get a one-time 1 GB data bonus by telling us what you think about the new Self-Serve!

Thanks for this opportunity but once again why do you need demographic information like age? I stopped there. Sure I could lie. But what do you need it for?

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Mayor / Maire

Re: Get a one-time 1 GB data bonus by telling us what you think about the new Self-Serve!

Nice bonus for those who would also like to make an input. Thanks

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Great Citizen / Super Citoyen

Re: Get a one-time 1 GB data bonus by telling us what you think about the new Self-Serve!

@Alan_K  Thank you for sharing this!

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Great Citizen / Super Citoyen

Re: Get a one-time 1 GB data bonus by telling us what you think about the new Self-Serve!

@Alan_K the amount of contact with the Public Mobile team is impressive! Thanks for continuing tonreach out and provide these opportunities. The data gift is nice but not necessary really. Just good to know you want feed back and to make some changes. 

 

Thanks again!

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Mayor / Maire

Re: Get a one-time 1 GB data bonus by telling us what you think about the new Self-Serve!

@z10user4 

I'm guessing probably just for an analysis. They do have dob on file that we use to create account, they could get it once they apply the gift. Maybe they will pick certain age range, or avoid another. It's pretty much always there, not only here but many surveys I've seen

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Mayor / Maire

Re: Get a one-time 1 GB data bonus by telling us what you think about the new Self-Serve!


@z10user4 wrote:

Thanks for this opportunity but once again why do you need demographic information like age? I stopped there. Sure I could lie. But what do you need it for?


PM may want to get input from all age groups.  Something may be easy for the millennials.  But it may be hard for the baby boomers.  Just my 2 cents.

 

For an example, the payment page with two big icons at top and a tiny Mange my card link at the bottom.  Older seniors may setup their display with big fonts.  Therefore, the payment page with lots of white space in the middle may push the Mange my card link to the next page.

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Oracle

Re: Get a one-time 1 GB data bonus by telling us what you think about the new Self-Serve!

Cool. Sorry don't have time to participate. Have fun all who do. 


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.