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Get a one-time 1 GB data bonus by telling us what you think about the new Self-Serve!

Alan_K
Deputy Mayor / Adjoint au Maire

Note: The survey is now closed.

 

Hey Community,

 

Hope everyone is healthy and staying safe!

 

As you may remember, in March, we reached out to you to hear about your experiences using the Self-Serve portal. Since then, we’ve been working hard designing  a better account management experience for you based on what you told us.

 

Today, we’re looking for 10 Public Mobile customers to provide feedback to us on the new Self-Serve design - we want to know your first impressions and how we can make it even better before we launch. We’ll be giving a 1 GB data bonus to participants to make sure it’s worth your while.

 

If this sounds interesting to you, sign up before May 21st, 2020 by completing this link:

https://survey.confirmit.ca/wix/p946575955190.aspx

 

Note that chosen candidates will be contacted exclusively via private messaging - so remember to check your inbox!

 

For the full details, see below:

 

What’s in it for you:

  • Customers who participate will receive a one-time 1 GB Data Add-On within 30 days of completion. 
  • Opportunity to work directly with the Public Mobile team and influence our revamped Self-Serve portal

 

Details on how to get involved:

  • We are looking for 10 Public Mobile customers to talk to us about your experience with the Self-Serve portal.
  • Testing will be held the week of June 1 to 5 and the time commitment is 1 hour.
  • Testing will be done online via join.me web conferencing meaning anyone across Canada can get involved. Sweet right? 
  • Testers will need to access join.me via Desktop or laptop Computer.
  • Testers must be able to speak English.
  • Feedback will be collected during the session.
  • We will contact the selected 10 testers via Private Message.

 

No worries if you're not chosen - there’s plenty of opportunities to get involved down the line and in the Community. Thanks in advance for your help and we look forward to hearing from you soon,

 

 

-Public Mobile Community Team

54 REPLIES 54

RedSands
Good Citizen / Bon Citoyen

I really like using self service. It lets me make changes to my account if I wish can update my account payment easily. It also lets me keep an eye on my data usage which can be important when running close to your usage. Please keep up good work. Thank you.

Alan_K
Deputy Mayor / Adjoint au Maire

I hope everyone had a fantastic long weekend! I just wanted to remind anyone on the fence that there's less than 48 hours to sign up 🙂

 

I'm always taken aback by the passion and enthusiasm from our customers for these types of feedback sessions. It's always a pleasure to speak to our customers directly in these interviews.

Alan_K
Deputy Mayor / Adjoint au Maire

We've reached out to our 10 testers this afternoon - please check your inboxes!

Ell
Good Citizen / Bon Citoyen

That would be cool if I knew how??

 

buang99
Model Citizen / Citoyen Modèle

OMG I'm 1 week late. LOL I would have participated.