‎09-08-2023 11:16 AM - edited ‎09-14-2023 09:40 AM
Hey Community,
Starting Sept 8, customers can select the following subscription offers for a limited time.
20GB for $39 | 4G speed | subscribe now
Offer Details
30GB for $40 | 5G speed | subscribe now
Offer Details
How to Get this Offer:
How to Activate:
To learn more about Public Mobile, click here
- Public Mobile Team
‎09-11-2023 07:26 PM
@SarahWei 3G plans provide speeds up to 3Mbps, 4G up to 100Mbps, and 5G up to 250Mbps. In all cases the speeds are artificially throttled, as the associated networks are capable of higher speeds.
And yes, a 5G plan will provide higher speeds of up to 250Mbps. It sounds like your phone is just picking the most stable network, which happens to be 4G. It shouldn't have anything to do with using an app on your phone, but either way that's at the device level. I actually force my phone I to 4G because I find it to be faster and more reliable.
‎09-11-2023 07:20 PM - edited ‎09-11-2023 07:34 PM
@SarahWei- It's ridiculous, unnecessary marketing terminology. The terms here are about speed. 3G speed is up to 3Mbps. 4G speed is up to 100 Mbps. 5G speed is up to 250Mbps.
Then there's network connections. We can connect to 3G HSPA and use data. We can connect to LTE and use data. We can connect to 5G and use data. 5G will give similar results when you're on either a 4G or 5G network. If you're on a 3G speed plan then you might actually get a little more speed if you connect to 3G HSPA.
Confused still? 🙂
‎09-11-2023 07:14 PM
Thank you! I’m confused. (1) My iPhone 12 has 5G setting options . I choose 5G On. (2) In most cases, for example when using email APP or search engine, my phone works at LTE. As long as I open Public Mobile APP, my phone immediately changes to 5G. Therefore it is not my phone problem. Why does data speed change with different applications? (3) in Public Mobile APP Change Subscription plans, 20GB plan is described as 4G, while 40G plan is described as 5G. It implies that 40GB plan will provide 5G speed while 20GB only 4G. Is this understanding wrong?
‎09-11-2023 06:32 PM
@SarahWei That doesn't matter. All plans have access to all networks. E.g. even a 3G plan can access the 5G and 4G networks. If your phone isn't 5G, you still get higher speeds even on the 4G LTE network.
Here's a speed test I did on the 4G network with my 5G plan (YMMV):
 
‎09-11-2023 06:29 PM
Please allay me ask further question regarding to my 40GB plan. I chose 40GB plan is for getting 5G speed. But my iPhone 12 is still running at LTE. I am in the city of Great Sudbury. Why my phone cannot do 5G?
‎09-11-2023 12:21 PM
@SarahWei The $40/30GB plan is only available to new activations, not existing customers.
‎09-11-2023 12:18 PM
I just changed my plan from 20GB to 40GB this morning. I didn’t see 30GB/5G speed option in the Change Plan option in APP. Can I now change to 30GB plan?
‎09-10-2023 06:41 PM
That's excellent! Thanks for the response. I've just made the change.
‎09-10-2023 06:40 PM
hi @derksen13 yes, if old reward system, the Autopay discount will be credited once,$6, other will be credited monthly as usual
‎09-10-2023 06:34 PM
I reached out to an agent. They confirmed what another member also mentioned. Your old rewards will still be active. And if you choose a 90 day subscription they will be multiplied by 3 each renewal.
‎09-10-2023 04:48 PM
‎09-10-2023 04:45 PM
Meh, Make the 5g plan available to current subscribers, otherwise it's tedious promotions.
‎09-10-2023 04:28 PM
I have been on a 90-day plan since July and I have the old rewards program. I received 3x my rewards. And, yes, you would select to change your subscription on your next renewal date if you choose to change your plan. (BTW, you said your cycle ends on the 7th. No one‘s pay cycle ends on a specific day of the month because the plans are 30 or 90 days so the date your plan ends changes continually. When on a 30 or 90-day cycle, at some time you could possibly have to renew twice in a 31-day month – the 1st and the 31st.)
‎09-10-2023 03:45 PM
I would also like an answer to this.
‎09-10-2023 03:28 PM
Curious about the 90 day deal. I currently have $11 in monthly rewards ($5 loyalty, $4 referral, $2 auto pay). Will I be entitled to these rewards 3 times a pay cycle if I switch? The pay cycle ends on the 7th of each month, so I would have to select switch plans at the end of my monthly cycle.
‎09-09-2023 09:02 PM
I got bamboozled 🥲
I got told it takes 29 days
‎09-09-2023 12:32 PM - edited ‎09-11-2023 06:50 PM
Just edited this for clarity....
Good morning just checked My Rewards 24 hours after payment and did receive 3.6 Points Back on 3 month $102 purchase(had 2x$15 rewards applied so only paid $72 thus the 3.6 pionts).
Rewards points take 24 to 48 hours to show!
Cheers!
‎09-09-2023 02:04 AM
@balaca The free esim offer is for new activations only. In my view there's not much benefit to switching from physical sim to esim anyway, unless you want to run a dual sim phone and you need the physical sim slot for another line.
***Limited time offer. New activations only. Applicable to eSIM compatible devices only. Public Mobile reserves the right to remove or change this offer at any time without notice.
 
‎09-09-2023 01:48 AM - edited ‎09-09-2023 01:49 AM
There is a note below the $39 offer applicable for both New, Existing users [20GB for $39 | 4G speed]
// For a limited time, pay $0 for an eSIM. //
Now how can an existing customer replace their physical SIM with eSIM, for $0 as mentioned here?
‎09-09-2023 12:31 AM
It keeps renewing at the same rate unless they stop giving that plan but usually yes, they givenit back at the same price every 90 day
‎09-09-2023 12:28 AM
Contacted them a few days ago, apparently you only get your points 29 days after the purchase and not at the beginning as per usual. So you’d get your points for the first month at 29 days then 58 and 87.
That’s what I understood.
‎09-09-2023 12:26 AM
 this one says save $10 but you save $5. Just change it to save $5 because it can confuse people.
‎09-09-2023 12:24 AM
Contacted them a few days ago, apparently you only get your points 29 days after the purchase and not at the beginning as per usual. So you’d get your points for the first month at 29 days then 58 and 87.
That’s what I understood
‎09-08-2023 11:23 PM
@PM_5G wrote:Just switched to $102 (($39-5)*3) / 60Gb(20Gb*3) 3 mo. discounted plan from $39 20 Gb plan.
Can someone let me know if I will still get 5% cash back on the $ spent every 3 months? I checked and my referrals show on same day as renewal but point back have not shown up yet. Thanks in advance!
It won't likely show your points for 2-3 days, this has been the case for me anyway.
‎09-08-2023 11:08 PM
Thanks! I will let them know! Hopefully it will work for us!
‎09-08-2023 11:04 PM
@Gruumine Tell them to try resending the code a half a dozen times and then apparently an option to send the code to email will eventually populate.
‎09-08-2023 11:02 PM - edited ‎09-08-2023 11:03 PM
OMG! This is such an amazing deal!!! I have just converted my wife and my plan. Unfortunately my kids is out of Canada and the 2 factor authentication isn’t allowing them to login and change their plan. Is there any way she can change her plan? Can she call customer service? Or ask for a rain check for when they come back in Canada?
‎09-08-2023 11:00 PM
@wcyy Don't change plans effective today or you'll lose everything you've prepaid until October 14th. Instead select the option to change your plan at next renewal, which will post date the change for you. As long as you schedule the change before the promo expires, you'll be fine.
All your existing loyalty rewards and whatnot will remain in effect.
‎09-08-2023 10:57 PM
Hi there,
I'm interested in switching my plan to $39/month with save $5/month with a 90-day subscription promo. My current subscription cycle is Jul 16, 2023 - Oct 14, 2023. Given this offer ends on September 11, what happens to the amount I paid? I still have one month left in my current subscription.
Another question - will this change of subscription affect the loyalty rewards I'm currently getting?
Thanks in advance!
‎09-08-2023 07:42 PM
Just switched to $102 (($39-5)*3) / 60Gb(20Gb*3) 3 mo. discounted plan from $39 20 Gb plan.
Can someone let me know if I will still get 5% cash back on the $ spent every 3 months? I checked and my referrals show on same day as renewal but point back have not shown up yet. Thanks in advance!