Hey Community
We know that navigating through numerous threads can be overwhelming. So, we’ve brought all your questions in one place to provide clear answers to support your experience. Note: we'll highlight the latest added FAQs below.
Keep reading to check out the top questions folks are asking in the Community. And remember, if you have a question that’s not on the list, feel free to leave a reply on this post:
F.A.Q
How do I get help with logging into my account, creating an Eversafe ID, OPT/2FA?
Please visit the dedicated thread for real-time updates and troubleshooting.
Why do I keep experiencing errors in the App: lag, frequent login sessions?
Our latest update brings a host of improvements to your Public Mobile app experience, including optimized login sessions and stability fixes to reduce errors. To benefit from these enhancements, make sure you're using the latest version of our app. You can download the update from your device's app store.
Why are messages missing in my Private Message inbox?
Please be aware that if you can’t find certain messages in your Private Message inbox, it might be due to tickets submitted prior to your EverSafe registration. If this is the case, simply resubmit the ticket and include the previous ticket ID, if possible.
Why is 5G Not Working, I’m not getting full 5G speed?
To access 5G network speeds, ensure you have a compatible phone, your phone’s software is up-to-date and you are connected to the Public Mobile 5G network where available.
- On iOS at least 16.4
- On Android at least 11
Why can I see the 5G symbol when I’m not on a 5G plan?
You’re seeing the 5G symbol because your phone is connected to our 5G network. However, please remember, your data speed is determined by your plan, not by the network symbol displayed on your phone.
Will I be moved to the new rewards program if I change my plan?
Changing your plan won’t automatically transfer you to our new Public Points rewards program. If you’re currently on our legacy rewards program, you will continue to stay on it. However, we encourage you to explore Public Points, as it opens up even more opportunities for savings.
Click here to learn more about legacy rewards.
Will my 3G subscription plan be grandfathered?
Yes, customers will continue to enjoy their current 3G subscription plans unless they decide to switch to a new plan.
Why is My Account showing that my 90 day plan has doubled in cost?
This glitch in My Account has been resolved.
How do I access the $15 and $25 plans?
You can find our $15 and $15 plans when you select subscriptions plans inside App.
Is there a way to save my password for App? Why do I have to keep logging back into App?
We know there's is an issue causing customers to re-login a lot, we are working on it, but in the mean time we recommend using a service like this to make logging in easier.
