cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Public Mobile

[BUG RESOLVED]: Incoming texts not received upon return from US

Hey Community, 

 

Some exciting news! We wanted to let you know that our technical team has successfully implemented a fix for a known bug that has been affecting customers who have purchased a US Roaming Add-on where, upon the Add-On expiring, incoming texts would not be received for up to 24 hours. 

 

Our team has successfully identified, implemented, and tested a solution, which was deployed on January 27th. Customers who have purchased a US Roaming Add-On since then should experience no issues receiving text messages once they return to Canada. 

 

We want to thank everyone who flagged this issue to us and for your patience as we worked towards a solution. We are continually focused on improving the reliability of our systems as well as your experience. 

 

- The Public Mobile Team Smiley Happy

Highlighted
Mayor / Maire

Re: [BUG RESOLVED]: Incoming texts not received upon return from US

This is a great news, many users were getting really frustrated with it.

Thank you

Highlighted
Mayor / Maire

Re: [BUG RESOLVED]: Incoming texts not received upon return from US

That is good to know especially for snowbirds returning in the spring.

Highlighted
Mayor / Maire

Re: [BUG RESOLVED]: Incoming texts not received upon return from US

Halelujah!!

Highlighted
Town Hero / Héro de la Ville

Re: [BUG RESOLVED]: Incoming texts not received upon return from US

@Tiana_V  Thanks. Well done. Good to know that you guys aren't just pretty names and selfies on the board.🤔

Highlighted
Mayor / Maire

Re: [BUG RESOLVED]: Incoming texts not received upon return from US

Great news! 2020 is definitely off to a great start!

 

First the new promo, then another contest, now this.

 

And I'm sure there's more pleasant surprises to come.

Highlighted
Oracle

Re: [BUG RESOLVED]: Incoming texts not received upon return from US

@Tiana_V, So glad to hear that a fix has been implemented it has a been a LOOOOONG 3 years waiting for this!!


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click the "?" in the bottom right to create a trouble ticket *
Highlighted
Mayor / Maire

Re: [BUG RESOLVED]: Incoming texts not received upon return from US

Yowza! A Golden Starlite Phone award for Public Mobile!

 

One small step for PM, one giant leap for PM customers!

 

Thankyou!

 

AE_Collector

 

C44359FC-6DF5-416D-837A-81B7024E4E9D.jpeg

 

 

Highlighted
Mayor / Maire

Re: [BUG RESOLVED]: Incoming texts not received upon return from US

Glad to see something has been fixed..... now I'm wondering when we'll see fixes for the myriad of other issues. OTOH, if they fix all the issues, all of us that hang out on the forums will be losing our lucrative 😉  tech support jobs.

Highlighted
Mayor / Maire

Re: [BUG RESOLVED]: Incoming texts not received upon return from US


@CannonFodder wrote:

Glad to see something has been fixed..... now I'm wondering when we'll see fixes for the myriad of other issues. OTOH, if they fix all the issues, all of us that hang out on the forums will be losing our lucrative 😉  tech support jobs.


Yeah...I just noticed that they added a blurb about the 400 minute countries in the purchase add-ons area...twice. 'Course...people need to read stuff still.