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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Refer a friend credit

Hello I just signed up with a public moblie yesterday. When I sign up a walmart rep who helped me didn't get me a referral credit, sayimg I will be able to get it on selfserve online. I tried to find such a function on the web but couldn't find. Can ...

Resolved! Error Migrating to Koodo

Hello, I got a text on my phone to migrate to Koodo on 5GB for $35 or 8 GB for $40 plan + 180 bill credits. When I try to order online, it let's me add the promo code + phone number to the cart but during checkout it shows that the code is one time u...

Resolved! Can't get SIM to work

I've been with Public over a few months now and I've had no issues on my old LG X Power which I bought outright from Freedom. I recently bought a used Google Pixel. It worked flawlessly when I put my buddy's Virgin SIM into it, yet when I put my Publ...

Failed in porting my number

Hi, I port my number from number barn to public mobile 10 days ago. Yesterday I got an email from numberbarn as the following: Please use the following service address for your number (647) 559-xxxx you are porting away:Twilio, Inc. 548 Market St #1...

Resolved! How do I close my PM account?

My PM account has $0 balance and I have tried to port it's number to an other account but it won't work. On my account page I can not find how to close account. Is there a procedure that I must follow?

Resolved! First time activating Sim Card - ERROR after processed occured

Hi, this is the first time i tried activating my sim for my sister. After upon entering all the info (name, address, referall of the person, and secruity question i got an error and the webpage timed out.) I tried again but it is currently reserved, ...

Surfing the Web Internationally

If I am from Canada, and go to the states, I understand I do not get charged for texts, but would there be an upcharge for surfing the web?

need a PUK code

i need a code for my phone or else I am going to have to go the the old fashion carriers that have real people answering their calls and helping

Resolved! I'm Looking to Sign Up, How To Get $25 Bonus Credit?

I'm new to Canada and I am looking for best/cheap phone provider. I see there is a $25 bonus credit advertised around and I am wondering how to get this? Thank you

Vouchers are rejected...

Hi, I just bought 3 $40 vouchers from my college store. 2 of them worked fine, but the third one lagged when i subbmited it. (cliked submit and "page is not responding" icon appeared). I've tried to submit one more time, however it says Unfortunately...

Trouble with my number porting over. From landline to public mobile

Hello,I had had my number ported from cogeco cable to public mobile. I did not know that I needed to keep my landline account open, as when my son had a temporary number then moved over to his original phone number. At the wow mobile booth I did not ...

Incomplete port, please solve the problem ASAP

Hi, dear moderators, I chose Public Mobile plan and transferred my cellphone no. from Fido a week ago.Now I have a problem, I cannot receive a phonecall, only can dial out a number.I sent you a private message yesterday but got no response.Please che...

Are the simcards compatible with iPhone SE’s?

I bought one, and it said online it would be compatible but I tried it today, and it says that the phone needs to either be unlocked or that it’s not compatible. But the phone is unlocked. Any ideas?

Resolved! Cannot make long distance calls

Hi,A long distance call has been cut yesterday. When I tried to call back, a voice said that I didn't have a long distance option. Though, I've had this option since I signed up with Public mobile and I never ran out :Current Add-Ons400 min Intl Long...

Self serve account lockout

My self serve account is locked out, and not able to reset the password either, anyone can help??

The customer you have dialed is currently unavailable. Please try your call again later.

I have voicemail on my Public Mobile plan but many times instead of a caller getting my voice mail (when my phone is powered off), they get: "The customer you have dialed is currently unavailable. Please try your call again later." This is intermitte...

Please HELP porting number

I sent one message regarding porting number. yesterday, and I sent a new pm this morning. But it is still no reponse from the MOD team. It seems porting partially worked. Can make a phone call but can't receive a phone call. I will lose my number if...

can't change my plan

Hello, I am currently trying to change my phone plan. My last 30 day plan expired today and I am trying to reactivate my phone. I have added 52 dollars to my account howerever when I go to pick a new (cheaper) plan. There is no option to change it. T...

I can't register for self service account by using my mobile number

HiI tried to register for self service account but was told my phone number is invalid. This is pretty funny I have transferred my phone from Rogers recently into Public Mobile and everything else looks fine. Thanks, Daniel

Resolved! Moving to Koodo on targeted offer on 31st , public mobile plan runs out on 30th

Moving to Koodo on targeted offer on 31st, public mobile plan runs out on 30th. My autorenew on 40$ plan is set to 31st Aug. I moving on 31st to get the Walmart back to school weekend offers. Q1> When will autorenewal happen for me 1st Sep or 31st Au...

Payed but no service

I just topped up my account for this month but have not received any service yet. Can anyone help my figure out why?

I can't get access to my voice mail, and PM won't change my personal greeting

Last week I got a new phone and and opened a new account at PM for the plan $10 (50 min & 50 texts). However, I can't get access to my voice mail after I change the password, it won't change my personal greetings either after I record a new one. When...

How many days after you pay for long distance can it be used?

This morning I bought a long distance add-on as I was going to be receiving some calls today . I assumed it would go through and be able to be used within an hour. It's not working yet and it's about 10 hours. I don't recall previously it taking days...

Resolved! London Drugs Promo

I just bought my sim card at London Drugs and activated the $40/4.5GB plan. I saw the promo for $25 credit and a free sim for activating a 30-day talk, text and data plan at London Drugs. However, I was charged $10 for the sim at London Drugs by the ...

Not getting $35/5GB Koodo text

I have been on the $120/12GB 90 days plan since Fall of 2016. My friends on the Fall 2016 promo plan have received text messages to switch over to the $35/5GB or $40/8GB plan. I'm not getting any text offers from Public Mobile at all.

Resolved! How to sign back up for offers via text notification?

I accidentally unsigned for them earlier this year when I grumpily replied to one with "**** off" which as it turns out unsubscribes you from promotional offers via text. I can't figure out a way to sign back up for them though and would like to rece...

Walmart Burlington

Things went well overall and there was only one customer in front of me. However I got a lot of weird looks since there's no real counter I just waited for the clearly marked Walmart wireless rep to finish. It was funny he kept moving away from me wi...

Resolved! Resetting password

I tried to reset my password by entering my email address twice but nothing appeared to happen, Does anyone know how to get this to work. Thanks Colin.

Resolved! Going to Koodo, I think. Can I bring my wife?

Hey @Moderator_Team, Wondering if you can help me out. I have two accounts, one for me, one for my wife. My wife doesn't use much data so we got her a talk and text plan with a data add-on so she can top up as needed. I got the fall promo 120 for 12...

My phone no. was transferred from Fido a week ago, now I can only dial out but cannot receive a call

Dear moderator, I am a new user, my phone number was transferred from Fido a week ago: 514xxxxxxxx. Fido said they've already completed the transaction. The problem now is: I can only make a call out to others, but cannot receive a phonecall from...

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