Failed in porting my number

[Omlouda]

Hi, I port my number from number barn to public mobile 10 days ago. Yesterday I got an email from numberbarn as the following:

Please use the following service address for your number (647) 559-xxxx you are porting away:

Twilio, Inc. 
548 Market St #14510
San Francisco, CA 94104

No PIN is required for porting this number, however, if your carrier requires one, you may use 0000. Additionally, please be sure Twilio Inc. is submitted as Business Name and Auth Name.

what I have to do?

Thanks

[will13am]

@Omlouda, for resubmitting failed ports, you will need to contact the moderator team.  The moderator team can be reached via private message using this link.  Please include in the private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.  Also, please do not post personal information in this public forum.