Can't get SIM to work

[cltjames]

I've been with Public over a few months now and I've had no issues on my old LG X Power which I bought outright from Freedom. I recently bought a used Google Pixel. It worked flawlessly when I put my buddy's Virgin SIM into it, yet when I put my Public SIM it says, "SIM not provisioned". I tried setting the APN manually, but it will not allow me to change to the proper MNC. What should I do?

[stonechucker]

@cltjames, you said you were using a buddy’s phone.  It that phone unlocked, or at least a Telus branded locked phone?  Is it compatible with Public Mobile?

You May only need to purchase a new device.  Yes I know you’re interested in other deals right now, just saying a new phone might be the quick answer.

[Anonymous]

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@cltjames wrote:

Public - 37 bucks a month (autopay, 90 day cycle, one refer a friend) gets me unlimited global text, unlimited province wide talk, 1gb at 4g lte a month. However, piss poor customer service is the other end of that coin.

Koodo - 35 bucks a month - 2 gb of 4g lte a month, unlimited canada wide talk, unlimited global text and picture, and they actually have customer service. Or 10gb a month for 56 bucks. 

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Nice. I gotta admit I'm entertaining Koodo. I'm changing PM down a little on my next renewal and then getting add-ons.

Looking at Koodo, maybe I would get the $15 base and then add the add-ons.

My needs/wants are way less than what they used to be so I'm looking at these other options.

They match the base plan of $25 that I'm moving to with PM (and then the add-ons).

I'm not interested in these huge data giveaways as I don't have a need for it. Now, unlimited Canada/US for $10 I'd be all over 🙂 Never gonna happen.

[cltjames]

Public - 37 bucks a month (autopay, 90 day cycle, one refer a friend) gets me unlimited global text, unlimited province wide talk, 1gb at 4g lte a month. However, piss poor customer service is the other end of that coin.

Koodo - 35 bucks a month - 2 gb of 4g lte a month, unlimited canada wide talk, unlimited global text and picture, and they actually have customer service. Or 10gb a month for 56 bucks. 

[Anonymous]

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@cltjames wrote:

Yeah I'm not waiting 2 days for a response.

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Suit yourself.

Some might be interested to know what you're going to from what you had.

[cltjames]

Yeah I'm not waiting 2 days for a response.

[Anonymous]

Good. At least give'em a chance.

[cltjames]

I sent one around 6 yesterday.

[Anonymous]

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@cltjames wrote:

@z10user4 I have a different phone. Read my first post. Yeah Im just going to switch. This is ridiculous.

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Sorry.

Did you ever send a note to the mods as suggested? Did they ever get back to you?

[cltjames · Accepted solution]

@z10user4 I have a different phone. Read my first post. Yeah Im just going to switch. This is ridiculous.

[Dunkman]

You may want to try to contact one of the moderators to see whether they can help your situation.  Problem is that the wait times are 1-2 days for moderator to respond.  

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

Recommendation:  do not send multiple message to moderators.  Each new message will put you further down the job list.  

Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

[Anonymous]

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@cltjames wrote:

My old phone is definitely broken. Physically broken. My account says active and my phone number hasn't changed. Time to switch providers I think.

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Switch providers? For a dead phone? Lotsa cheap phones to be had to activate on PM.

[cltjames]

My old phone is definitely broken. Physically broken. My account says active and my phone number hasn't changed. Time to switch providers I think.

[popping]

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@cltjames wrote:

It didn't work on my buddy's phone. It's been less than a week since my old phone broke. I don't think my SIM would be deactivated.

You old phone may not be broken.  Your PM plan may be inactive/suspended/canceled.

1.  Login to your PM account.  What is the status of your account?

2.  Click on [Plan and Add-Ons] tab.  What is the phone number shown on the Plan and Add-Ons page?

[cltjames]

It didn't work on my buddy's phone. It's been less than a week since my old phone broke. I don't think my SIM would be deactivated.

[will13am]

@cltjames, are you able to try the SIM card in a different phone just to make sure that it is not bad?  Can you put the SIM back into your old phone to see if it is still working?  I assume that has been tried. 

SIM not provisioned is a response for a SIM that is no longer activate on the network.  I get that response when I put an old Rogers SIM into my phone to speed up the OTA updates.  By chance is the account in suspension at the moment? 

[cltjames]

Yes.

[MacMe]

Have you tried removing and re-inserting the SIM or resetting your network settings?