@hxj140 wrote:
Sounds like you ported your number too public mobile rather than selecting a new number during the wow mobile sign up process. If this is the case, it sounds like a stock port and a moderator should be contacted as others have mentioned.
I experienced the same thing when I ported to public from Bell.
If the Public Mobile service was activated using the phone number from Cogeco, this is exactly the type of situation that I feel that moderators should not be contacted about.
A phone number from a cancelled service cannot be ported. The OP's options remain the same - change to a new phone number and abandon the old phone number or first contact Cogeco to first reactivate the phone number over there. Neither of these things involve contacting moderators.
If the phone number gets reactivated at Cogeco (which isn't somethong that Public Mobile can have done - only the customer can do this), then only after that is it time to contact Public Mobile's moderators to request another number port request.
@Sorry @@@as I really don't mean to single you out, but it's been repeated a few times already. A Public Mobile moderator cannot possibly uncancel a phone number from another carrier. The funny thing is that the standard "contact the mods" has been repeated and repeated by a few community members, although the the moderators wouldn't be able to do anything in this type of case.
