Hello Community, We are aware that some of our subscribers are experiencing intermittent wireless service. We want you to know that our team is actively investigating this issue and is working around the clock to resolve this as quickly as possible. ...
Hello Community, We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: June 16 | 12:00 AM EST to 10:00 AM EST or June 15 | 9:00 PM PST to 7:00 AM P...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello everyone. I'm new to Public Mobile and i have a problem...The story:-Purchased a Public Mobile SIM card / joined the club.-Canceled Bell Mobility Service and xfered phone number-Loaded up PM SIM card and inputted an incorrect Unlock code three ...
I just changed my phone number from Fongo and the message shows successfully , I can call ,but cannot receive the phone . please advise
Hey peeps, I'm very new here. I just got my public mobile SIM and so did my mom, and we were told that we couldn't purchase a public mobile SIM without activating it in store (Walmart). I was hoping to get one of us a referal bonus, but I feel like I...
Hi @Moderator_Team, I am having the same problems as this user:https://productioncommunity.publicmobile.ca/t5/Discussions/Calls-not-coming-through/m-p/137680 A large portion of calls are going straight to my voicemail. Often I will have someone call ...
The charger I have from my previous phone is 5V at 2.0A, is it ok to use? I know that the quick charger that my current phone manufacturer (sony) sells is 5V at 1.8A. Also is the USB cable a factor in quick vs. normal charging?
New Rewards handed out (4 hours ago) and titles changed again Congrats to everyone but new titles every month are getting confusing!
I got PM service at Walmart. I lost my SIM card before I created my account (selfserve.publicmobile.ca). I received a replacement card from Walmart, but I'm unable to register the card.When I'm trying to create "My Account", system is texting a verif...
There's an issue with the Self-Serve Portal. When I try to pay Amount due, I get strange message Bal is enough to cover A/C, BUT Bal is $0.00 When I click Pay different Amount, and do so, all is well, BUT on Main Menu of Self-Serve Portal, Bal sta...
I need a data add on would like 4g would it be better to change my plan all together or just get the add on ??
I was trying to activate the sim card I purchased online. After picking the plan I wanted an clicking continue, the "processing" icon appeared and eventually timed-out. now the account I tried setting up is not allowing me to sign in saying "email ca...
Hello, I want to sign up because the prices are amazing. However, there is not much information on this site. When I called the number, apparently they will only help you if you have a phone number with them. I was looking at the deals and some de...
I was reaching the limit on my data add-on and long-distance add-on and wanted to be proactive and get new add-ons for both before they ran out so I wasn't suddently without data or long-distance if needed. I had an existing 1G data add-on that had a...
I’m new to PM and I seem to have everything working fine except one thing....voicemail will not answer. If I can’t answer the phone when someone calls I would like the call to go to voicemail but instead the caller is just cut off!! Does anyone know ...
Hello everyone, does anyone know know how we can check our phone number. I just got started with the sim today morning but seemed to have forgotten the number I chose, how can I check that?
So, this happened with me today, I turned off my cellular data and my mobile showed no service. I tried to restart the iPhone and reinsert the sim, nothing happened but then I went to my cellular and turned it on and the sim network was back working....
Hi there, I just picked up a Public sim for my tablet. I have an LG G Pad 3. I verified the network bands and they should work on both the HSPA and the LTE connection. The APN settings are correct. The sim works in my phone so it definitely is relate...
I bought and activated a SIM card at Walmart for my old basic quad-band GSM phone but it doesn't work. Only emergency service is available. Is there anything I can try other than buying another phone or have I just wasted fifty bucks? The phone in qu...
I had a wonderful experience with the sales agent at this Walmart. He was very informative in explaining the free SIM promo and was very knowledgable with the $40 4.5GB plan offered by PM. He helped me set the account and the gave me the maximum cred...
Hi there, I would like some advices regarding my current plan (12 GB x 3 months $40 Province-Wide) to switch to (4.5 GB x months 3G download speed Canada-Wide). Promotion end July 9th. I know that LTE or 4G is the best current signal, but my doubt i...
Hi I will like to make a payment to 647xxxxxxx, could you please reactive my phone number please, I all ready have a voicher to make a payment thank you.
so i ran out of data on my 90 day plan, now i'd like to change today to the 4.5gb 3g plan, $40 per month. my cycle was supposed to end july 28th but i want to change it today. Im just not sure how to do that? is it just called 'topping up your accoun...
I have a province wide plan. My area code is 604. When trying to call my parents who have a 250 number, i am getting an error that i do not have a long distance plan. They were in vancouver at the time which is also where i am.
Hi. About 2 days into my monthly plan i got a message that i am running out of data. Which doesn't make sense. I bought a add on of more data and again i ran out too quickly. On Wednesday again i bought some more and today, Sunday i got a text i am %...
There should be a topic about services provided because with my experience this weekend I feel that my payment was received and my service was not provided. Auto pay fails to honor the contract on hundreds of customers and nothing can be done for day...
Just received a SIM card and created an account with Public mobile. Inserted SIM and it is not recognised. Says that it will only make emergency calls.Checked phone compatibility before buying SIM. The phone is LG-B220A. Bought for kids to make calls...
Can not receive or make phone call and cant receive massage in past few days
This auto pay seems like it is not an accurate means of receiving payment as they tend to charge you card twice and then auto take your money and cut off your service and then try to take even more money without any explanation or help from this comp...
Is there anyway to talk to anyone about being overcharged and disconnected ??? It's been all day trying to figure this out and not one person from public mobile will fix this or even talk to me. My bill has always been payed and was this month but wh...
So I have been disconnected after my payment was received by public mobile and they tried to take two more payments from my card even after the first one went through. I have spent hours trying to talk to anyone about why this has happened and I have...
Hello, i switched to public a couple weeks ago and i have noticed that i cannot send or receive any mms messages? i cant do everything else. please let me know what to do! i'm using samsung s7.
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