telus email problem

[ron11]

I cannot get telus email to work on my samsung s10

[BKNS27]

@ron11 

Did you try connecting to #Telus then try login to your @Telus.net account?

[CountyDownIeUk]

Ok ok....here you go. 

https://www.telus.com/en/support/article/set-up-email-android-phone-tablet-google

[RCO]

OP needs more detail

This could mean many things 

Constructively its too ambiguous

[CountyDownIeUk]

And if you use the gmail app....it will work there too. Just type in ron11@telus.net.  

[CountyDownIeUk]

This is not a PM problem. 

OP should contact Telus for assistance  to set up a Telus.net account. And it’s not really up to them to help either. 

@ron11 

What email client are you using on your phone?

Some do it automatically.  And don’t forget Telus email is now gmail. 

If it won’t auto set up then try gmail...as all settings and ports are same.....then go back and change any gmail.com to Telus.net. Or google Telus for email  settings for imap or pop. 

[hTideGnow]

hi @ron11 are you talking about login to My Account? what is the issue? do not use saved password if you have Telus account as well, the browser will get mixed up  

if you are just unable to login, open ticket with CS agent. 

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@ron11  To change email you need supports help 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )