2 weeks ago - last edited 2 weeks ago
By now we are all aware that PM policy doesn't allow existing customers to downgrade their plans. This policy caught many by surprise ---- (and yes somewhere in the fine print there must be a warning) . -------- However this - no downgrade policy, may be chasing away otherwise happy customers that just wanted to try out a higher priced plan and then decided that it was not for them and would just revert back to their original plan. Customers that would like to revert back to their previous lower priced plans but can't are left with no alternative but to seek plans with other cell plan providers. Does PM not realize this blunder policy?
And for those that will say that for every customer that leaves 2 new customers come on board - I will say that it would be better that only new customers come on board and no existing customers leave.
PS- To those that may say pick a plan and stick with it -----In my case I would like to occasionally when required to have the option to select a PM Canada-USA plan and then revert back to my existing plan.
a week ago
They make a lot more than what they charge - they can afford to offer lower deals than what they actually pay, so when they lose someone they can give these "special rates" to keep their business without losing money. Excellent scheme!
a week ago
They make a lot more than what they charge - they can afford to offer lower deals than what they actually pay, so when they lose someone they can give these "special rates" to keep their business without losing money. Excellent scheme!
a week ago
Yup this happened to me too when i left Fido to come to PM. They sent me offers, even had someone from head office reach out to me and give me an "exclusive deal" (which was still more expensive than PM.
The funny thing is, i was trying to get a better rate to stay with Fido at that time, and they declined, which led me to find PM and make the switch. If they would have given me the offer when i was their customer, i would have stayed. But they like to push for "new" or "returning" customers more than reward their loyal ones.
2 weeks ago
@EB0 Definitely an exciting offer eh? Likely looks better after a six pack. 🤪
2 weeks ago
Public mobile win-back offers may requires a minimum of $29 plan. So it may not available for all plans YMMV
2 weeks ago
Most mobile companies have Winback offers, even Public mobile.
At the present time, Public mobile is offering some ex-customers 20% off for 6 months discount. YMMV. Email offers.
2 weeks ago
WOW ! That’s even better than the best PM plans .
2 weeks ago
Telus has the same win-back offer
$35 for 120GB 5G+
2 weeks ago - last edited 2 weeks ago
Big telecom companies like Bell and Rogers have a win-back program which provides great deals to leaving customers to win them back.
Public mobil has a similar program but, it’s not great, they offered only 15 points to return back to PM, PM didn’t offer any special plans to leaving customers!
2 weeks ago
Of course they care and don’t want to lose us. They just try to out bluff us. Switched from Bell to PM and 2 fold happy that I did. First of all I’m happy with the lower priced plan that I now have with PM . And now secondary ( because I now have control) BELL WANTS ME BACK… ha ha offering me a 2 year plan for $35 for 120 gb data - unlimited voice etc . I was even telemarketed with promises of even a better bundled deal. Wow they really do want our business and do hate to lose us.
2 weeks ago
@Wayworn wrote:Yes … yes … I still think the good outweighs the bad. I’m just a bit disappointed about this up but not down. Also let’s keep this civil and refrain from insults.
According to today's earnings report, Telus had 101,000 net adds on mobile subscribers while churn increased to 1.07% from 0.94% same time last year. The market has voted, not everything is sunshine and rainbows. No disrespect intended, I am merely suggesting that if you are going stay, you could feel much better about yourself by letting go. Otherwise peace out by being part of the 1.07%.
2 weeks ago
Yes … yes … I still think the good outweighs the bad. I’m just a bit disappointed about this up but not down. Also let’s keep this civil and refrain from insults.
2 weeks ago
@Wayworn wrote:Withe sincere respect I will say that I think you missed my point.
What exactly is your point? I see maximum complaining but you are still a customer which tells me that you think this is still the best option for you. 😁
2 weeks ago - last edited 2 weeks ago
I'm on the $34 Can/US plan and I'm able to downgrade. Please don't spread such misinformation. Now I'll acknowledge that I don't have a lot of options (as most lower cost plans are only available to new customers), but it proves there's no such "policy"; it's marketing, that's it.
You bring up a good point about temporarily upgrading to Canada/US plans though. That could be one of the reasons they're doing this. I'm sure the intent of those plans is the consistent revenue they receive. For those that just want a one off switch, they would prefer you use a roaming add-on.
2 weeks ago - last edited 2 weeks ago
@Wayworn wrote:By now we are all aware that PM policy doesn't allow existing customers to downgrade their plans.
Sorry, but there is no such policy that states that plans cannot be downgraded. Customers can still downgrade plans, but only to plans that are available to them. I have several plans that I can downgrade to. I am aware that some customers have no lower priced plans that can be downgraded to, but to say that are no plan downgrades isn't the case across Public Mobile.
2 weeks ago
Withe sincere respect I will say that I think you missed my point.
2 weeks ago
@Wayworn wrote:
@will13am wrote:@Wayworn , why do you use the word policy to describe marketing? I am sure the marketing team considered the costs/benefits associated with this move of not offering existing customers a plan downgrade option. Since it is not policy, things can and will change based on market conditions. Go out and enjoy the nice weather, you are overthinking something that is pretty nominal in the grand scheme of things.
Yes - good advice - go out and be in complete bliss listening to the birdies chirp etc - and forget all about the real world. -In my case I would like to occasionally when required to have the option to select a PM Canada-USA plan and then revert back to my existing plan.
So all your griping is about how it negatively affects you. Then why not buy a roaming add-on from time to time or activate a new plan just for US visits.
2 weeks ago - last edited 2 weeks ago
@will13am wrote:@Wayworn , why do you use the word policy to describe marketing? I am sure the marketing team considered the costs/benefits associated with this move of not offering existing customers a plan downgrade option. Since it is not policy, things can and will change based on market conditions. Go out and enjoy the nice weather, you are overthinking something that is pretty nominal in the grand scheme of things.
Yes - good advice - go out and be in complete bliss listening to the birdies chirp etc - and forget all about the real world. -In my case I would like to occasionally when required to have the option to select a PM Canada-USA plan and then revert back to my existing plan. The later is the main reason I chose to switch to PM from Bell a couple of months ago . At that time there was no-where to be found a caveat about not being able to choose any plan available.
2 weeks ago
@Wayworn , why do you use the word policy to describe marketing? I am sure the marketing team considered the costs/benefits associated with this move of not offering existing customers a plan downgrade option. Since it is not policy, things can and will change based on market conditions. Go out and enjoy the nice weather, you are overthinking something that is pretty nominal in the grand scheme of things.
2 weeks ago
@hairbag1 wrote:one option would be to get a new sim and start a new account at the price point you want. Then deactivate first account. Long way around but ...
Yes but then one would lose their existing number that most likely is tied in to other accounts such as banking, credit cards, insurance , internet etc etc - that would be a major hassle.
2 weeks ago
one option would be to get a new sim and start a new account at the price point you want. Then deactivate first account. Long way around but ...