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No Service

lefuglyduck
Great Neighbour / Super Voisin

Me and my wife are experiencing "No service." Both of our accounts are in good standing. What's the problem?

12 REPLIES 12

Lowufo
Model Citizen / Citoyen Modèle

@smp99 wrote:

@Lowufo wrote:

I am in Kamloops and have not experienced any outages


I'm sure there is more than one tower in Kamloops. It could be a single tower.


Yes of course there is more than one tower in Kamloops 🙂 

But I have not experienced any issues will driving around town. So it must be isolated to one tower or one area of town.

smp99
Deputy Mayor / Adjoint au Maire

@Lowufo wrote:

I am in Kamloops and have not experienced any outages


I'm sure there is more than one tower in Kamloops. It could be a single tower.

Lowufo
Model Citizen / Citoyen Modèle

I am in Kamloops and have not experienced any outages

mh1983
Deputy Mayor / Adjoint au Maire

As discussed in the other thread, yes, the OP is in Kamloops.

 

https://outage.report/ca/public-mobile

 

@Alan_K see this thread and other thread regarding a possible outage in parts of BC.

mh1983
Deputy Mayor / Adjoint au Maire

Are you in BC by chance? Someone else reported no service here: https://productioncommunity.publicmobile.ca/t5/Self-Serve/No-Service-in-Kamloops/m-p/436115

mh1983
Deputy Mayor / Adjoint au Maire

Probably unlikely where both devices are showing the symptom, but try removing and reseating both SIM cards? Check the SIM slot for dust and debris while you're at it.


@lefuglyduck wrote:

Yes, we have already rebooted our phones. As far as we can tell there is no service outage.


Well give us a hint as to which area in Canada you are ? We can see if there's any reported outages in your location for you.

Chris1974
Great Neighbour / Super Voisin

Afternoon,

You can also check this web site for reports of network outages.

https://istheservicedowncanada.com/status/telus

 

GR
Mayor / Maire

@lefuglyduck if both your phones are doing it I would say it's a tower outage, I'm sure if you check around you'll find more people with the same problem if that's the case

lefuglyduck
Great Neighbour / Super Voisin

Yes, we have already rebooted our phones. As far as we can tell there is no service outage.

will13am
Oracle
Oracle

@lefuglyduck, it is possible that there is a local network outage in your area.  Try rebooting the phone to see if it will reconnect to the network. 

totalUser
Mayor / Maire

If you login, what is your status?

How long has it been?

Are you at the same location?

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