No Service

[lefuglyduck]

Me and my wife are experiencing "No service." Both of our accounts are in good standing. What's the problem?

[Lowufo]

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@smp99 wrote:

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@Lowufo wrote:

I am in Kamloops and have not experienced any outages

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I'm sure there is more than one tower in Kamloops. It could be a single tower.

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Yes of course there is more than one tower in Kamloops 🙂 

But I have not experienced any issues will driving around town. So it must be isolated to one tower or one area of town.

[smp99]

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@Lowufo wrote:

I am in Kamloops and have not experienced any outages

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I'm sure there is more than one tower in Kamloops. It could be a single tower.

[Lowufo]

I am in Kamloops and have not experienced any outages

[mh1983]

As discussed in the other thread, yes, the OP is in Kamloops.

https://outage.report/ca/public-mobile

@Alan_K see this thread and other thread regarding a possible outage in parts of BC.

[mh1983]

Are you in BC by chance? Someone else reported no service here: https://productioncommunity.publicmobile.ca/t5/Self-Serve/No-Service-in-Kamloops/m-p/436115

[mh1983]

Probably unlikely where both devices are showing the symptom, but try removing and reseating both SIM cards? Check the SIM slot for dust and debris while you're at it.

[hairbag1]

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@lefuglyduck wrote:

Yes, we have already rebooted our phones. As far as we can tell there is no service outage.

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Well give us a hint as to which area in Canada you are ? We can see if there's any reported outages in your location for you.

[Chris1974]

Afternoon,

You can also check this web site for reports of network outages.

https://istheservicedowncanada.com/status/telus

[GR]

@lefuglyduck if both your phones are doing it I would say it's a tower outage, I'm sure if you check around you'll find more people with the same problem if that's the case

[lefuglyduck]

Yes, we have already rebooted our phones. As far as we can tell there is no service outage.

[will13am]

@lefuglyduck, it is possible that there is a local network outage in your area.  Try rebooting the phone to see if it will reconnect to the network. 

[totalUser]

If you login, what is your status?

How long has it been?

Are you at the same location?