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Mayor / Maire

Re: Walmart - terrible service


@ShawnC13 wrote:

@RobertQc wrote:

@Psygineer wrote:

I still am annoyed at the fact they photocopied the front and back of my credit card, driver's license. along with removing my SIM from the package and doing the same with it (same photocopies). I like to open my own things, but forgiving that, I saw no reason why they needed to photocopy my credit card front and back and then made me go through the POS and pay with it then. I also didn't get the point of the driver's license either. I'm pretty sure they ran a credit check on me as I took a hit to my credit rating during that month (and I had had no new credit cards or other credit rating-related transactions that month). The POS billed the card without issue (tap to pay) worked fine for the $11.30 purchase. There was no reason that I could see to need to photocopy my card (especially not front and back). So far there has been no fraudulent charges. My credit rating has recovered from the hit too now, but it was still annoying. The second SIM I bought they didn't do any of that. They treated it like a normal sale as if I was buying a pack of batteries.


@PsygineerWhy would you let them? I would be more annoyed at myself for handing over my drivers license and allowing them to do this.

 

I have a feeling you answered the phone when the "CRA" called you and you ended up sending them money.

 

Everyone and everything is trying to scam you at all times. Be weary of everything and never hand over any personal information like your drivers license.


I think the comment in bold was a little un called for.  I am thinking the reason they took all this was to later tell PM that they did the activation so the sales person could get the commission.


@ShawnC13Sorry, it came across different for what I intended. I was trying to use it to show how serious of a matter it is.

 

But after re-reading it you're absolutly right- its uncalled for- it was not my intention to use it like a "you are stupid" kind of thing, but I see how it sounds that way

Town Hero / Héro de la Ville

Re: Walmart - terrible service


@RobertQc wrote:

@Psygineer wrote:

@RobertQc wrote:

@Psygineer wrote:

I still am annoyed at the fact they photocopied the front and back of my credit card, driver's license. along with removing my SIM from the package and doing the same with it (same photocopies). I like to open my own things, but forgiving that, I saw no reason why they needed to photocopy my credit card front and back and then made me go through the POS and pay with it then. I also didn't get the point of the driver's license either. I'm pretty sure they ran a credit check on me as I took a hit to my credit rating during that month (and I had had no new credit cards or other credit rating-related transactions that month). The POS billed the card without issue (tap to pay) worked fine for the $11.30 purchase. There was no reason that I could see to need to photocopy my card (especially not front and back). So far there has been no fraudulent charges. My credit rating has recovered from the hit too now, but it was still annoying. The second SIM I bought they didn't do any of that. They treated it like a normal sale as if I was buying a pack of batteries.


@PsygineerWhy would you let them? I would be more annoyed at myself for allowing them to do this.

 

I have a feeling you answered the phone when the "CRA" called you and you ended up sending them money.

 


Harsh at the CRA crack... I've never owned a cell phone nor a SIM before this purchase. Public Mobile was my first ever carrier. I had asked why the driver's license was needed and they stated it was required. Not having any other baseline to compare it to, and having seen Best Buy and the Telus store (doesn't have PM SIMs) ask for those things when people were buying phones (I originally planned on going Telus or Bell on a 2-year contract, but they were always sold out of the Pixel 2 (the phone I wanted "free"). I took it to be normal when Walmart asked for it. I'm not really one to make a fuss, and it is the only place in the entire city that sells the SIMs. I required the phone for work, and had been reminded three times already that I had to get one, so I went with PM and used a borrowed phone as a temporary solution. Now I have no intention of leaving PM and will just buy my own phones with the savings.


@PsygineerSorry I was trying to use it to show how serious this is. They literally took your drivers license number, birth day, address, credit card number/exp/ccv. This is a big deal when it was not something they should have taken. Who knows what kind of accounts and fraud can be done with this information.


I'm aware it is serious. It's why it still bugs me enough to mention it so many months later. Not having ever had a cell or SIM before I had no idea it wasn't normal practice. Annoys me now. I could have just bought the SIM online but with work breathing down my neck, my probation period still being in effect and being given an ultimatum by work. I did what I had to. I figured it was better to blow $11.30 on a burner SIM and wait for a restock on the Pixel 2, S8 or LG G6/V20 rather than take the LG K7 or Samsung J3 (All were in the $60 package with 1GB of data and Canada Wide Calling and the Pixel 2 and S8 had $100 gift cards with them too).

Mayor / Maire

Re: Walmart - terrible service


@Psygineer wrote:

@RobertQc wrote:

@Psygineer wrote:

@RobertQc wrote:

@

@


@


I'm aware it is serious. It's why it still bugs me enough to mention it so many months later. Not having ever had a cell or SIM before I had no idea it wasn't normal practice. Annoys me now. I could have just bought the SIM online but with work breathing down my neck, my probation period still being in effect and being given an ultimatum by work. I did what I had to. I figured it was better to blow $11.30 on a burner SIM and wait for a restock on the Pixel 2, S8 or LG G6/V20 rather than take the LG K7 or Samsung J3 (All were in the $60 package with 1GB of data and Canada Wide Calling and the Pixel 2 and S8 had $100 gift cards with them too).


@Psygineer

Totally side tracking here: 

I strongly believe that, if work requires you to have a cell phone, it's up to them to set you up with one. I hope they pay your bills at least.

Town Hero / Héro de la Ville

Re: Walmart - terrible service


@wetcoaster wrote:

@Psygineer wrote:

@RobertQc wrote:

@Psygineer wrote:

@RobertQc wrote:

@

@


@


I'm aware it is serious. It's why it still bugs me enough to mention it so many months later. Not having ever had a cell or SIM before I had no idea it wasn't normal practice. Annoys me now. I could have just bought the SIM online but with work breathing down my neck, my probation period still being in effect and being given an ultimatum by work. I did what I had to. I figured it was better to blow $11.30 on a burner SIM and wait for a restock on the Pixel 2, S8 or LG G6/V20 rather than take the LG K7 or Samsung J3 (All were in the $60 package with 1GB of data and Canada Wide Calling and the Pixel 2 and S8 had $100 gift cards with them too).


@Psygineer

Totally side tracking here: 

I strongly believe that, if work requires you to have a cell phone, it's up to them to set you up with one. I hope they pay your bills at least.


They do require it and they give $20 per pay ($40 per month) towards your cellphone bill. They class that as paying "about half" your cellphone bill (Based on the standard cost of a Canada Wide calling plan with texting and at least 1GB of data). With PM being $35+tax a month, I actually gain 45 cents a month rather than having to pay the remaining $30 or so on a standard post-pay bill. 

They did give the option to supply a phone on the company plan (Rogers) but you have to get the phone from a certain store, and that store doesn't stock anything newer (This was May 2018, and their newest phone that I could get on the company plan (without out of pocket costs because the company didn't pay extra for phones they tell you to pick from the "free" ones or pay the difference yourself) was Q2 2016. Plus if you leave the company you have to give back the phone, SIM and number. Having my own means I can keep the number if I want it and I am not out of pocket for the cost of the phone that was returned. 

Fun fact: One of the phones they offered was the Note 7. They had 2 left in stock (despite the fact I am pretty sure they were recalled), they had a fee associated with them (I think you had to pay $100) but I was sort of tempted just to see if it would eventually explode.

Re: Walmart - terrible service

@Psygineer, if your company is footing the bill, you don't have a reason to have a choice of device.

 

They pay the bill, they call the shots.

 

It's a taxable benefit, so you'll pay too in the end.

Town Hero / Héro de la Ville

Re: Walmart - terrible service


@stonechucker wrote:

@Psygineer, if your company is footing the bill, you don't have a reason to have a choice of device.

 

They pay the bill, they call the shots.

 

It's a taxable benefit, so you'll pay too in the end.


That's true, but my concern if I got a phone that was too old to start with it would, before the 2 years before the company would consider replacing it, start being unable to run the required Apps (like on my Tablet, it was less than a year old before the Galaxy Tab 3 stopped getting OS updates and started being unable to run more and more Apps I wanted/needed it for.) I assumed the same would hold true for a phone that was already 2 years old. Mind you I learned later on that wasn't the case as my LG G Flex (5-6 years old) can run everything work needs me to run. I had no idea back them due to it being my first cell.

Anyway we are side tracking the OPs post too much at this point. Walmart was annoying for me too by taking way too much info from me just to buy the SIM was my original point lol.

Good Citizen / Bon Citoyen

Re: Walmart - terrible service

@Psygineer  I absolutely get your issue and why you originally handed them over the information to begin with. First off some of us are in smaller towns or cities where we don't have the option of going to all the different places that carry PM. Or maybe there's another one in town but you're at the walmart and the other place is other side of town and you don't drive. In that case you just do what you have to or you do the other covnenient thing and go with another provider. not ALL of us have the same options and abilities. Yes that's our problem but we shouldn't be taken advantage of my sales people either way.

 Secondly, you're in the store to get what you need, probably not just the PM SIM, th eplace it likely busy, it was when I went, it's walmart. Yeah giving out personal stuff for copies is bad but if you've not been with PM before you don't know that's not part of their policy to avoid people using stolen credit cards or fakes. Did your sales person tell you he was taking copies before he asked for the items or did he ask and then tell you? it's a little uncomfortable making a huge scene saying hey no you give me that back and I think at that point that's all just a bit of excess nonsense in order to be a Public Mobile user. So I'm guessing you just wanted to get you stuff and get out.

 

 My point being I think that people have been a little harsh in all the comments about how we should have just done this or that instead, especially the CRA comments, etc. We're supposed to be helping each other in this community. Thank you to all who gave information, like the onformation on CCTS, etc. Constructive instead of critical is the way to go.

 

Good Citizen / Bon Citoyen

Re: Walmart - terrible service

Ouch my freind went the other day to register and the guy at the counter i guess didnt know how to set it up so he said that public was garbage, and sent him away he ended up going back to pc mobile! that evil doer cost me a $25 referral bonus and $1 off a month!

 

Good Citizen / Bon Citoyen

Re: Walmart - terrible service

I'm coming over to PM from Rogers and walmart was the closest place to buy the sim and vouchers. They tried to railroad me to sign up then and there or they couldn't "sell" me the simm card. Now my simm card is old school and so is my moto E so I got a great deal on a couple of moto E4's and planned on using my old simm with PM's BYOP plans. First thing that stumped buddy at Walmart was my new phone is micro simm and my old card wouldn't work anyway. Second was keeping my existing Rogers number as he needed to go into my account online with Rogers for some reason and I couldn't remember my Pswrd. After wasting about 30 min of his precious time by this point, he decided to go "ask" his "manager" about the obstacles presented before him - and comes back that he got a "just sell him the stuff!" from said manager and I was on my way to do it all online as I originally intended. Ya, next time we will do this differently and tell them to just hand over the goods and no chatter.