Absolutely Terrible Customer Service

[Aakriti]

I have an issue with my payments and have searched for answers on Public's horribly designed website. I could not find any information related to my query. I then used the chat hoping that they have at least 1 real human answering chat questions. No luck. The chat-bot asks me to send a private message to support. I then wrote multiple messages to support but have not received a single reply in several days. Does anyone at this company even see any of the support messages? What would it take to get a reply from a customer service agent?

@CS_Agent  you are doing a horrible job!!

[BKNS27]

@Aakriti 

PM will only charge what is on file so the last 4 digit should be easy to compare with the CC you have. 
Also, you can check on your CC statements and it will show which CC was charged under PM.

Don’t know why this is an issue unless you are 🎣.

[hTideGnow]

HI @Aakriti 

they usually reply within 2 to 4 hours.  Please continue checking.  

And if no reply for 4 hours, message them again

[Aakriti]

Still waiting for customer support. No replies yet.

[Aakriti]

I have sent a ticket but customer support refuses to respond.

[Aakriti]

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@hTideGnow wrote:

@Aakriti 

yes, you cannot check the old credit card on the system, most systems are are like

if you want to confirm which card was used, please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

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I disagree that most systems are like that. Most systems do let the customer know what payment method was charged!

[hTideGnow]

@Aakriti 

yes, you cannot check the old credit card on the system, most systems are are like

if you want to confirm which card was used, please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[Aakriti]

Going to "Payment section>Add Funds with Credit/Debit Card" only shows the current card on file. It does not show the card that was actually charged for previous months.

This does not help at all.

[BKNS27]

@Aakriti 

If you go to the PM app then to the Payment section>Add Funds with Credit/Debit Card…it will show the last 4 digits of your CC number.

It would be the same for the online service.

[Phil_Adelphus]

@Aakriti  What invoice is that?  Your card details are accessible via your self-serve account, are you not able to log-in?

[Aakriti]

I need to get the details of the card that was charged for the last few months. In the invoice, I don't see which card was charged. 

[CalvinW]

Unfortunately, your best bet is still to just send them a message and patiently wait. Public has really been dropping the ball lately. I still get quick responses but they are not helpful whatsoever. It sounds like generic copy and paste replies. 

[Phil_Adelphus]

@Aakriti   Have you checked your sent folder to make sure the private messages actually sent?  

[Handy1]

@Aakriti  What’s the issue maybe the community can help . But if your having issues with chat bot . You can use this direct link to support instead 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437