No Service after SIM card installation

[Amberlin]

Hi there, I just got my new SIM card in my phone. Rebooted the phone, but there is still no service so I'm not receiving the codes sent to my new number to verify my new number. What should I do?

[BKNS27]

@Amberlin 

If you picked a new PM number then just reboot the phone with the PM SIM in the phone.

But if you ported your old number to PM, you need to reply to the text from your old carrier and confirm with YES within the 90 minute window. Your old SIM will continue to work for about 2 hours until porting is completed then power off the phone and switch the SIM.

[hTideGnow]

HI @Amberlin 

esim or physical sim?

if esim, could be a setup on your phone

if physical, it is very likley problem with setup, please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[Amberlin]

Yes, just joining now. I signed up using the public mobile app. I just don't have any service showing up.

[Handy1]

@Amberlin  Are you just joining PM ? If so do you use the APP to activate it ? Or are you existing customer trying to sim swap the number ? If you need support here’s the direct link for them 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437