I purchased 3 1GB Add-Ons, BUT they're NOT showing in my Self-Serve Portal

[makkahn28]

Hi. I have purchased Three 1GB Add-Ons, BUT they're not showing in my self-serve.

Can a Moderator check and see what's wrong?

[pakmode]

It's a pain, but glad it worked out. 

[Someone_here]

It always happens to the best... lol

Good to know it wasn't another glitch and that your problem is solved 😉

[makkahn28]

Thanks for the Tips

[makkahn28]

Lol, yes, as Brian Mills said, that's the Problem when you sit behind a desk. You forget things
I have realized that yes I forgot the 2-Step process, all is well now

[will13am]

Lol, @makkahn28, being on the top of the leaderboard for posts and bravos, I would have thought you would be on the giving end of advice.  You know the drill, private message a moderator if you can't get it done yourself.

[NDesai · Accepted solution]

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@makkahn28 wrote:
No, I bought all Three 1GB Add-Ons once,
$30×3=$90
Had $7 in credit, Used and paid total of $93. Somewhat¢
Kinda strange

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As i mentioned, completing add-on purchase is a two steps process. When you purchase it first time, it adds payment to your available balance. After the first step, your balance should be $90+$7=$97. Now, to complete the process, purchase the add-on again. This time it will use payment from your available balance. However, if you don't see the funds added under Available Balance, you will need to contact one of the mod via private message. You are a mayor so i think you know the process. 

[makkahn28]

No, I bought all Three 1GB Add-Ons once,
$30×3=$90
Had $7 in credit, Used and paid total of $93. Somewhat¢
Kinda strange

[NDesai]

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@makkahn28 wrote:
I checked, Transaction was Paid, BUT the Add-On Data not showing

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Did you purchase the add-on twice?

[makkahn28]

Is it possible a Glitch in Self-Serve Portal?
Also, I wish PM had it in check Payment history of What was Purchased as well, They only have the Date and cost and of course Visa/MC stuff

[makkahn28]

I checked, Transaction was Paid, BUT the Add-On Data not showing

[NDesai]

Check your payment history and available balance. Buying an add-on is a two steps process. It adds funds to the account when you purchase it first time and second time it actually adds add-on to your account. If your plan information and payment due amount is also missing, try checking using private/incognito browsing mode.