cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: What time zone is payment due by?


@popping wrote:

What you just described is exactly how Chatr system works.  Chatr autopay will take your plan payment every month.  Any fund sitting on Chatr account will be use to pay for overage.  Chatr calls pay-per-use.  I was with Chatr for 9 months After Rogers took over Mobilicity.

 

 

The way that Chatr charges the full autopay amount even if there are funds in the account balance is just silly. This becomes even more silly if you're a recent signup and received $10 autopay credits. Unless you use up those credits, either accidently or deliberately, you cannot use those account credits to pay for your plan unless you disable autopay.  So, you end up being stuck for 6 or 8 months (or however long the current autopay promotion is) because you'll likely not want to remove the autopay option until receiving all posssible credits. Then, that buys Chatr another couple months to get you to stay if you want to use those credits towards your plan. 

 

The old Mobilicity billing procedures were miles ahead of other prepaid carriers. The Mobilcity My Wallet system still allowed customers pay the least possible amounts without needing to purchase bulk minutes/add-ons to keep using the service. They also allowed you to remove funds from the "My Wallet" to protect your account balance.  In my opinion, this system was better than Public Mobile's.

 

Mayor / Maire

Re: What time zone is payment due by?

@computergeek541 

That is the reason why I collect 8x$10m after Rogers Mobilicity conversion.  Then disabled autopay, used up the $80 in 3 months and switched to Zoomer Wireless $36 4GB plan.  But I don't use 4GB/m.   I am going to switch to PM $23 plan with 1GB data early Decemeber after completing the Zoomer 2 years contract.

Re: What time zone is payment due by?


@popping wrote:

@computergeek541 

That is the reason why I collect 8x$10m after Rogers Mobilicity conversion.  Then disabled autopay, used up the $80 in 3 months and switched to Zoomer Wireless $36 4GB plan.  But I don't use 4GB/m.   I am going to switch to PM $23 plan with 1GB data early Decemeber after completing the Zoomer 2 years contract.


Are you a Public Mobile Mobile customer?  I always thought that you were. Perhaps you have more than one cell phone line, or were a Public customer at one point?

Mayor / Maire

Re: What time zone is payment due by?


@computergeek541 wrote:

@popping wrote:

@computergeek541 

That is the reason why I collect 8x$10m after Rogers Mobilicity conversion.  Then disabled autopay, used up the $80 in 3 months and switched to Zoomer Wireless $36 4GB plan.  But I don't use 4GB/m.   I am going to switch to PM $23 plan with 1GB data early Decemeber after completing the Zoomer 2 years contract.


Are you a Public Mobile Mobile customer?  I always thought that you were. Perhaps you have more than one cell phone line, or were a Public customer at one point?


I started out with 1 line 15 months ago.  As everyone here, it grows on me.  I have 6 lines with PM ATM.  lol

Model Citizen / Citoyen Modèle

Re: What time zone is payment due by?

@kathryncsms  I think everyone answered your questions. It's unfortunate you were misled about autopay. If your son wasn't attached to his phone number it would have benefited you to take advantage of the current promo.But that's water under the bridge now. Here's something to consider an taking your questions into account. There are no overages at pm. You get what you pay for so unless you buy an add on whatever is in your account is used for your next renewal. From what I can tell your son is on the $35 plan with 1gb of data. Thu plan has the least amount of value at pm. On his next renewal consider changing to either of these plans w/autopay. The $40 plan had 4.5gb of data for only $5 more. Add autopay it costs $38 And the data increases by 500mb to be total of 5gb. Alternatively if your son can manage to keep his data usage to 1gb every 30 days then switch him to the $25 plan. It comes with 500mb of data but w/autopay that increases by 500mb to 1gb (the same as the regular $35 plan) and the plan will reduce to $23 With the $2 autopay reward. All plans renew and are due by 11:59pm et. They all say suspended and expired when they go thru this process. It is advisable to continue to add funds thru your credit card registered to the account (or by voucher) a day or 2 before renewal to avoid the occasional fail by the autopay system. I hope this clarifies your options and queries for you.

Good Citizen / Bon Citoyen

Re: What time zone is payment due by?

I may upgrade him then.

 

The autopay still makes me nervous because the person at the kiosk said that when people go over their plans with autopay it racks up credit card bills and there's no way to argue it.

 

But with 4.5 gb I can't imagine him going over, after 4 months with 1 gb he only has run out once so he doesn't seem to be a huge data user.

 

I may upgrade him to the $40 plan just to provide that extra room and convenience (he never complained or anything, but I know he likes to use his phone a lot and our home wifi does suck) and I will further consider the autopay. Enough people have replied here saying the person at the kiosk misled me so I might try it. Thanks.

Mayor / Maire

Re: What time zone is payment due by?

@kathryncsmsThe person at the kiosk is wrong. Think your account is a pinball machine, if you load tokens into the pinball machine with credits and you don't start a game, the credits won't go down. The same thing happens with Public Mobile, you have to consciously change plan or purchase add ons before your balance in your account get paid.

 

Oh the time zone is EST

Oracle

Re: What time zone is payment due by?

@kathryncsms Everyone who joins PM and enters your son's referral code during sign up will get a $10 credit AND your son will get $1 credit every 30 days. Some people at PM now have free service from getting enough friends to join. 

Get your son to be a salesperson! Robot LOL


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Moderator

Re: What time zone is payment due by?

Hi kathryncsms,

 

If you need further help, you can register a ticket through SIMon, our virutal assistant and we will take a look into your situation!

 

Regards,

Ciprian

PM Mod Team.

Oracle

Re: What time zone is payment due by?


@Moderator_Team wrote:

Hi kathryncsms,

 

If you need further help, you can register a ticket through SIMon, our virutal assistant and we will take a look into your situation!

 

Regards,

Ciprian

PM Mod Team.


@Ciprian_C Really! Offering help 10 days after original post seems a bit lame these days. Besides she said earlier she would trust us and try autopay; voyez: https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/What-time-zone-is-payment-due...


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.