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Chiara2006
Great Neighbour / Super Voisin

Suspended service

I'm trying to pay my bill but it says I need to contact somebody and I don't know how to do that

S--S
Mayor / Maire

Re: Suspended service

@Chiara2006  

this could be your account going through the normal renewal process.

The Self Serve  account can say "expired" or "suspended" on the day of or before your plan is due to renew. So if this is the case, ignore these messages on your Self Serve account.

 

If you have no services, and it is past your renewal, maybe your autopay failed?

  1. Add Funds to your Plan Amount through Self Serve  
  2.  (or by calling 611 if you have a card registered)
  3. Go to “Plan and Add-Ons” TAB
  4. Select "Lost/Stolen Phone" TAB
  5. Select "Suspend Service" BUTTON
  6. Then, Select Resume/Reactivate Service
  7. Log out
  8. Reboot your phone.
  9. what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

 

and if still not can't fix it please you have to Submit a ticket to customer service by Moderator Team,

 

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

 

Here’s how to contact customer service by Moderator Team,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
  • or you can send a private message to Moderator Team  by Click HERE
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number, if you know it,
  • your phone number,
  • your account 4 digit pin,
  • your Email address,
  • explanation to them nice Team and nice service.

    Good Luck

esjliv
Mayor / Maire

Re: Suspended service

Hi @Chiara2006 

 

If you have services than you likely do not need to make any payments.

 

If you have no services, See ways to top up your account here:

https://www.publicmobile.ca/en/on/get-help/articles/voucher-payment-options

 

If this was an Autopay failure, I would let the Moderators know. And, also ensure all rewards were or will be provided to you.

 

 

ps: @S--S nice post 😜

softech
Mayor / Maire

Re: Suspended service

@Chiara2006  Yes, it's not bad to open a ticket with Mod first. 

 

While waiting for Mod's response, I might try paying again with the card on the system after an hour.

 

If it still fails, you can really for the mod's answer or you can try to use "Replace my card" option to try another credit card (or even re-enter the current credit card again)

 

Let us know how it turns out.

 

S--S
Mayor / Maire

Re: Suspended service


@esjliv wrote:

ps: @S--S nice post 😜


@esjliv 

thank you my dear you are nice too

hairbag1
Mayor / Maire

Re: Suspended service


@Chiara2006 wrote:

I'm trying to pay my bill but it says I need to contact somebody and I don't know how to do that


You can dial 611 to get the current status of your account.

You can pay with your on-file credit card by dialing 611...you will need your PM pin.

You can get payment vouchers at local 7-11 type store, then add them to your account before next renewal, again, by dialing 611.

dabr
Mayor / Maire

Re: Suspended service


@esjliv wrote:

ps: @S--S nice post 😜


@esjliv    Is that what @Korth meant by "copypasta"?  😁

esjliv
Mayor / Maire

Re: Suspended service


@dabr wrote:

@esjliv wrote:

ps: @S--S nice post 😜


@esjliv    Is that what @Korth meant by "copypasta"?  😁


@dabr hum? don't think I am familiar with the post you are referring to, but I think I get the gist of it. 😀

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