this could be your account going through the normal renewal process.
The Self Serve account can say "expired" or "suspended" on the day of or before your plan is due to renew. So if this is the case, ignore these messages on your Self Serve account.
If you have no services, and it is past your renewal, maybe your autopay failed?
what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.
and if still not can't fix it please you have to Submit a ticket to customer service by Moderator Team,
Only one way to solve your issue , explanation to customer service by Moderator Team
and the are nice service Team the will help you 100%.
Here’s how to contact customer service by Moderator Team,
If you have services than you likely do not need to make any payments.
If you have no services, See ways to top up your account here:
If this was an Autopay failure, I would let the Moderators know. And, also ensure all rewards were or will be provided to you.
ps: @S--S nice post 😜
@Chiara2006 Yes, it's not bad to open a ticket with Mod first.
While waiting for Mod's response, I might try paying again with the card on the system after an hour.
If it still fails, you can really for the mod's answer or you can try to use "Replace my card" option to try another credit card (or even re-enter the current credit card again)
Let us know how it turns out.
I'm trying to pay my bill but it says I need to contact somebody and I don't know how to do that
You can dial 611 to get the current status of your account.
You can pay with your on-file credit card by dialing 611...you will need your PM pin.
You can get payment vouchers at local 7-11 type store, then add them to your account before next renewal, again, by dialing 611.