Howdy, hopefully this is the right forum for this - and I've already emailed about this, but it's kind of a big inconvenience for me at this moment so I'd like this resolved ASAP so here goes.
I've basically picked a plan as I activated my sim card on the 20th (2017/06/20) and as I got through the payment page, I've noticed that it only added the 'add on' package to my account, charging me 10+8$ instead of the 40-50 I expected, so trying to correct this situation I appears the plan I wanted still didn't go through correctly the second time, and I was then charged a second time for the initial 10$ fee for the 30 days plan (It didn't help that I confused an add-on package for a voice package).
I am currently unable to make any calls and I have therefore been charged twice.
The plan I am trying to get is the
"$40/month++ talk, text and 2GB of data." which comes in at 120$/90 days. Is there any place I can go or someone I can bug about this? I tried reaching customer support via landline but it seems that service stopped in 2015.
Anyway, thanks for reading!
Solved! Go to Solution.
Thank you for your help, I am in the process of resolving this via private messages.