Howdy, hopefully this is the right forum for this - and I've already emailed about this, but it's kind of a big inconvenience for me at this moment so I'd like this resolved ASAP so here goes.
I've basically picked a plan as I activated my sim card on the 20th (2017/06/20) and as I got through the payment page, I've noticed that it only added the 'add on' package to my account, charging me 10+8$ instead of the 40-50 I expected, so trying to correct this situation I appears the plan I wanted still didn't go through correctly the second time, and I was then charged a second time for the initial 10$ fee for the 30 days plan (It didn't help that I confused an add-on package for a voice package).
I am currently unable to make any calls and I have therefore been charged twice.
The plan I am trying to get is the
"$40/month++ talk, text and 2GB of data." which comes in at 120$/90 days. Is there any place I can go or someone I can bug about this? I tried reaching customer support via landline but it seems that service stopped in 2015.
Contact any moderator by private message to help you with the process. In your private message the following info * PM account email address * PM phone number * PM SIM card number * Detailed explanation