We offer U.S. Roaming Add-Ons with one service, or a combination. All U.S. Roaming Add-Ons will last 10 days. This 10-day period begins when you pay for the Add-On and ends 10 days later at 11:59PM ET. Below are some important things you should kn...
In this article you will learn: How to activate.Key things to do post-activation.Activation troubleshooting suggestions. What You Will Need Unlocked phone that’s compatible with Public Mobile’s network (check here to ensure compatibility).Public M...
If the Community is stumped by your question or if you have an account specific issue, then it’s time to contact our super-knowledgeable Moderator Team. Here’s when and how to contact the Moderator Team: If you don’t need to share personal or acco...
This article will teach you how to use our online Community to find answers to your questions, and use tools such as: Our chatbot SIMon.Self-Serve.Dialing *611 on your phone. The Public Mobile Community At Public Mobile, we like to do things diff...
In this article, you will learn how to: Create a Community account.Create a Self-Serve account.Reset your Self-Serve password.Change your Self-Serve email address. Creating a Community Account Who Needs a Community Account and Why? Since Publi...
In this article you will learn all about our plans and Add-Ons, including: The differences between 30-day and 90-day plans.3G versus 4G LTE speeds, and which one’s right for you.Common data speed questions.How Province-wide calling works.How ‘limite...
Welcome to the Community! We realize that getting all of your answers through an online Community is a bit unconventional—but it’s awesome, and we want to help you make the most of it. In this article, you’ll learn about: How to get the most out of ...
This article will teach you about using phone features such as: Voicemail.Call Forwarding.Conference Calling.Mobile Hotspot.Call Display and Call Waiting.Blocking Numbers.Getting your IMEI and PUK numbers. Voicemail Voicemail requires you to ha...
In this article, you will learn: How to top up your accountHow to change your phone number.How to change your plan.What happens when you miss a payment. How to Top Up your Account Online Registering a Credit or Visa Debit Card If you didn’t re...
Public Mobile is wireless made simple. We are a new kind of no-frills business built on the ideals that Canadians should have more control over their wireless spend and that it should be clear and uncomplicated. We give you Canada’s largest mobile n...
Oracles are our Community support superheroes, and in this article you will learn: What it means to be an Oracle.What the Oracle Program benefits are.How to become an Oracle.Our current Oracle Team. What does is mean to be an Oracle? The Oracles are ...
There are a few quick and easy ways for you to track how much data you use. 1. Public Mobile My Account You can easily view your usage in your Public Mobile Self Serve account by clicking on the Plan and Add-Ons tab, then on Add-On Usage. Here, yo...
In this article, you will learn about: When to contact the CCTS.What the CCTS does.How to contact the CCTS. When to Contact the CCTS If you’ve tried to resolve a complaint with Public Mobile and have been unable to reach a satisfactory solution w...
In this article you will learn about our Community terms of service. While there are not many people who find terms and conditions enjoyable to read, these rules are important and state what you can and cannot do on our Community. Following these r...
In this article, you will learn: How to check your phone compatibility.How to unlock your phone.How to get a SIM card.Accepted payments for SIM cards.Accepted payments for activating your SIM card. Checking your phone's compatibility To test your...
Updated on June 25, 2018 In this article, you will learn about our Rewards Program, including Loyalty, AutoPay, Refer a Friend, and Community Rewards, as well as: Who can earn Rewards.Considerations for Rewards-ineligible customers.How many Reward...
