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SIM card not working

Devilangel90
Great Neighbour / Super Voisin

I was just wondering how I get PUK code to access my SIM card in my phone 

2 REPLIES 2

softech
Oracle
Oracle

if it is  Samsung PUK you are talking about , you can contact Samsung @ 1-800-726-7864, The only info they need for a master unlock is the IMEI and where the phone was purchased

 

if it is the PIN unlock key PUK, then you can open a ticket with mod as mentioned by @JK8 above.

JK8
Mayor / Maire

@Devilangel90 wrote:

I was just wondering how I get PUK code to access my SIM card in my phone 


Below is a post from another thread from the Oracle Luddite:

 

The following should help to delineate the various PIN messages that can occur:

 

"SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. As noted by @Triguy Samsung and/or your previous carrier can give you this.

 

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

 

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card. 

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card. 

  • If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.

  • Once the PUK is recovered and validated, you will be asked to choose a new PIN.

  • Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted by submitting a ticket at: https://publicmobile.ca.ada.support/chat/

  • Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

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