Updated July 20/17.
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Solved! Go to Solution.
WoW, amazing post, you're awesome!!!!
Hello: In order to give public Mobile a try, I bought 10-day plan that expired yesterday, Nov 14th. Few days ago, I had logged in on my account and changed my plan to 90-day promotion. When I changed it, I clicked on the key for <Change on Renewal Day> but THAT DID NOT HAPPEN but rather renewed the first plan (10-day plan). So I logged into my account and changed myself to 90-day, and now I got it for 90 days. But, the problem is that I was charged for both plans, so besides the $120 for the 90 days, I have been charged $35 as well that would have been for the 10 days.
Can you please advise how can I have the $35 credited to me?
My phone number 613-709-1779
NOW, I AM ON THE RIGHT PLAN- 120-DAY
I just need to be credited the $35 of the old 10-day plan that I started with, and which was supposed to be switched automatically on the renewal day (yesterday Nov 14), but it did not so I had to do it myself.
@richardini Please edit your post to remove all personal information; this forum is open to the public.
Send a private message to @Shazia_K with your phone number and the explanation you have here.
It will be several days before a moderator can respond but I am sure it will be adjusted.
Please help me to activate my sim card because when I activate it and it fails. Now it does not allow me to activate my sim card. invalid sim when i activate it.
@khenquach You cannot activate the Sim card because you have already activated it. Even though the website said it failed, it actually did go through. Hopefully you just chose a new number and are porting an exisiting number (if applicable) later, otherwise the port during activation could have partially failed. Insert your public mobile sim into an unlocked phone and see if you have service, make sure you restart your phone. good luck!
@khenquach Follow the directions in this link:
If you are transferring a number, try your old SIM. If it works use it until it stops. Do Not cancel your old account.
Channel your patient persona. 🙏