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Beverley2658
Great Citizen / Super Citoyen

Re: A failure in posting phone number and want a refund

I think it is a simple thing that the mediator can fix quickly.

kb_mv
Mayor / Maire

Re: A failure in posting phone number and want a refund


@Beverley2658 wrote:

@Young2 I am assuming that you couldn’t port over your old number so there was no service provided but you will have to pay for the SIM. 


@Beverley2658 Are you suggesting that the OP is entitled to a refund? Seems the port didn't complete as they did receive calls from Telus numbers.

z10user4
Mayor / Maire

Re: A failure in posting phone number and want a refund


@Young2 wrote:

But I don't want to do it anymore cause it is really inconvenient.


How do you mean "inconvenient"? It's just a little hurdle. I assume you went through the transfering process during activation. Did you leave your old SIM in to confirm the transfer? Even now, perhaps you can put your old SIM back in and wait for the moderators to fix the transfer for you. Then confirm the transfer. When that service stops working then you can swap SIM's and you're away.

This place is a little more hands-on, self-serve than other places that do it all for you. But you pay for that.

HALIMACS
Mayor / Maire

Re: A failure in porting phone number and want a refund

@Young2 

 

Dispute the charge with your credit card provider under the basis the service supplied was not what you believed it to be or functioned as you expected it to. 

 

If you position it simply as buyer's remorse, you may not get far.

 

z10user4
Mayor / Maire

Re: A failure in porting phone number and want a refund

 @HALIMACS : This is a porting problem that can be fixed. The service works other than incoming. The customer may not have followed the process as laid out during activation. It's just that the customer doesn't want to have to deal with it. If I were the credit card company I would not accept this is a failure to fulfill service.

So they can go elsewhere and pay more or other places that don't have the same features as here. Lesson learned.

Re: A failure in porting phone number and want a refund


@HALIMACS wrote:

@Young2 

 

Dispute the charge with your credit card provider under the basis the service supplied was not what you believed it to be or functioned as you expected it to. 

 

 


I disagree with this. The first thing the credit card issuer asks if the customer tried to resolve the issue with the merchant. Public Mobile's repsonsibility is to get the servcie working, but I'm not sure that Public Mobile has been given the chance to fix the situation yet. Credit card companies also ask the card user to sign sworn statements, place the case into an investigation procedure, and do not finalize a decsion until sometimes months later.  It's much simpler to get Public Mobile to perform the number port.  Being a prepaid service, Public Mobile isn't under any obligation to provide a refund when the customer has changed the decision about signiing up.

villellamcmeans
Deputy Mayor / Adjoint au Maire

Re: A failure in posting phone number and want a refund

@Young2 :You should contact the moderator team by clicking the white bubble at bottom right or click envelope button in top right, they can help fix everything for you same as the customer service people at other phone companies - difference here is that you waiting for private message replies for moderator while the community here keeps you company and helps you too, instead of waiting on hold for them and their supervisors, and here you'll save more money than other places.

HALIMACS
Mayor / Maire

Re: A failure in porting phone number and want a refund

@z10user4  @computergeek541 

 

I believe I suggested that buyer's remorse will not get the OP far. 

 

I don't disagree with what you're stating - - I just know from experience the bar is not set very high for credit card disputes.   The few I've done were resolved and credited back within days (a week or two at most).  

 

EDIT:  For the record, I also believe Credit Card companies should be placing the bar higher, but they make sufficient revenue from transactions & interest that they just don't invest the time or money into most of these disputes which are of lower transactional value.

 

In the end, folks who want to switch to Public Mobile should know what they're buying into - and I believe that most do, but as we know, some don't.  

 

 

Luddite
Oracle

Re: A failure in posting phone number and want a refund


@Beverley2658 wrote:

@Young2 I am assuming that you couldn’t port over your old number so there was no service provided but you will have to pay for the SIM. 


@Beverley2658 FYI: outgoing calls/texts and data should work almost imediately with the transferring number after activation, even if a port-in has been requested. However, a Telus/Koodo transfer cannot be processed during activation, but only AFTER service is activated with a new number. 


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
darlicious
Mayor / Maire

Re: A failure in porting phone number and want a refund

@Young2 

Oh boy you give up easy! Contact the moderators as you have been instructed and give up on getting a refund. Its going to take a lot if effort on your part......more than what it takes to port your number in then you will have to turn around fork out more cash, repeat the process of porting back and then fight to try and get a refund that if granted will take a month or more to recieve. I don't think you have it in you.

 

Do this instead. Get your number port completed. It'll be done by the end of the day. Take the next 28 days to get to know public mobile. Test out your service. Try out stuff on the internet that you used to do at telus and see if you notice a difference in performance. (Just don't do a speed test in the first 48 hours or so until your data is throttled or you can waste up to 500mb in one test!) Hang out in the community and ask questions, read threads and articles, use the search bar, participate in the conversation. You might even earn a community reward.

 

Then look at your wallet. How much did you save compared to your bill with telus? Did you have any extra charges on your bill? Did you look at the small print? Are they raising your bill by $5 next month?  Now look at your account at public mobile. Do you see your autopay reward? Your $10 bonus referral credit? Did you earn community reward? How much do you have to pay for another 30 days? How much to go back to telus? Did you save what you expected? If you were happier at telus pick up the phone, talk to the smooth talking voice assistant lady and listen to the irritating canned muzak, negotiate your return to telus and wait for the text authorizing your port and once recieved telus will port you back to a full service provider.

 

Or you could just stay....1/12 plan cycles done now only 11 more cycles til you see your first loyalty reward added to your account......with autopay that's $3 off your bill, Your bill gets cheaper......the longer you stay. Not more expensive. Oh and by the way........Welcome to public mobile!

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