your service sucks

[ramano]

Hi, Your service sucks, I cant call in, I cant speak to a real agent on the chatbx  & it directs me here. I cant log in either. I have switched to a different phone company 5 days in, as my service did not work at all, nor could I log in, find a phone number to call, or get my situation fixed. Now please tell me how I can go about getting a refund for a service I did not even use. Thank you

[funpig1]

@ramano 

Use the link by hTideGnow to bypass the AI chatbot and message the customer agents directly.  However, depending how busy they are, it could take several hours or even several days for them to respond to you. If you do not get a response in a reasonable time, you have to persist by messaging them again. Just another example of the quality of service which has nothing to do with the user's knowledge of how to use the service. Good luck.

[hTideGnow]

HI @ramano 

have you open a ticket by message using the link?

here is the link again:

          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[ramano]

my guy, all i am doing is following what the chatbox is saying, which is" ask the community". time and time again is directs me here

[funpig1]

Not knowing what to do when there is bad service is not the cause of the bad service in the first place.

IMO, a Toyota is more reliable and cheaper to operate than a Benz.

[slusagm]

"service only bad" because OP does not know how to seek help.  The login problem OP has can be resolved with ticket to PM

I stand by with my statement above.

and people needs to know this is not a full service provider.  Toyota is bad because you thought you are driving a Benz

[funpig1]

"Service only bad if you don't know what to do"

This statement is not correct. There are lots of documented problems. If not, you would not have to spend so much of your time trying to help people in the community nor need to refer them to a customer service agent. You cannot always blame the user.

[slusagm]

Service only bad if you don't know what to do

you can open ticket with support and get help for logging in.  message them using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[hairbag1]

@ramano 

it sucks so bad that PM won't even give refunds.

sp