why can i not send in a support ticket?

[ineedhelpnowple]

why does your support line always show 404

[hTideGnow]

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@xmx wrote:

Chatbot 

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hi @xmx but chatbot to open ticket has been broken for long time, it works for you?

[xmx]

Chatbot 

[hTideGnow]

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@xmx wrote:

It works for me. Try now.

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HI @xmx 

what is working for you? Chatbot or private message?

[hTideGnow]

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@ineedhelpnowple wrote:

thanks but I am very rapidly loosing faith in this company.   thanks for your help

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HI @ineedhelpnowple trust me, ti's not that bad  🙂

[Yummy]

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Yeah... Chatbot ticket does not work... 404 error. But ALL info how to get support is there. Just read carefully and follow instructions:

[ineedhelpnowple]

thanks but I am very rapidly loosing faith in this company.   thanks for your help

[xmx]

It works for me. Try now.

[hTideGnow]

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@ineedhelpnowple wrote:

thank you . I am trying to get  a refund for an overpayment. they sent an e transfer link that does not work. thanks for your message

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HI @ineedhelpnowple 

yes, this is something we cannot help  😞

please message agent and check with them.  Hope it got resolved quickly

[ineedhelpnowple]

thank you . I am trying to get  a refund for an overpayment. they sent an e transfer link that does not work. thanks for your message

[Handy1]

@ineedhelpnowple  Chat bot is broken you can use this direct link to support 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[hTideGnow]

HI @ineedhelpnowple 

you can still put in support ticket, just not with Chatbot

please submit by messaging CS agent here:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437