App won’t let me buy a new eSIM for my new phone

[smithsmithsmith]

I bought an iPhone 16 Pro. I need a new eSIM to move to this new phone. App says that my phone doesn’t support eSIM. That’s wrong. 

send me a new eSIM 

[donk444]

Similar problem , but on 3 year old Android, Pixel 6 ..

[BKNS27]

@smithsmithsmith 

That is very strange. Best to contact a CS_Agent.

Chat has a faster response than pm/dm an agent.

[hTideGnow]

HI @smithsmithsmith 

ask support agent for help.  submit a ticket and ask them to confirm if they added iPhone 16 on the compatible list yet

[smithsmithsmith]

I literally thought this was me submitting a ticket. Terrible support by public mobile eesh. 

[smithsmithsmith]

Logged out, uninstalled the PM app. Went and reinstalled, logged in, went to purchase eSIM and still get: Your device is eSIM incompatible.

[BKNS27]

@smithsmithsmith 

Uninstall the PM app and reinstall on the iPhone 16 then login to your account. It should work but if it doesn’t then you will need to contact a CS_Agent by clicking on the Chat bubble and type in Submit a Ticket for an agent to investigate the reason why it is not working.

[hTideGnow]

HI @smithsmithsmith 

not sure if it is too new and the app nto recognize

but you downloaded the PM app on the new iPhone 16 and try to buy esim from the app ?

if you already using the app on the new phone and really cannot buy esim on iPhone 16, ask support agent to check and help

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437