I use Chrome on my phone and my computer, and I've had these caching issues religiously since the site "upgrade". You sure you don't have something set not to cache?
It's a low cost service, so they use low cost developers. Honestly, I don't think Telus cares much if it doesn't work well, they are happy to give people more incentive to move up to higher tier brand.
@kateyyj , customers access the self serve portal using many combinations of software and hardware platforms. It is tricky to accommodate all scenarios. That said the Public Mobile platform is rather finicky and there are no excuses. I am sure they are not proud of the problems and are trying their best.
Ignognito mode is not a requiment to use the Self Serve website. Threre are issues with Public Mobile uses cache version of the website instead of loading the current version. Incognito mode bypasses all of the past cached content because it tells the brower to load the page without looking at the cache. Clearing the cache (and possibly the cookies) usually gets around the website issues as well.
