want to change my self serve email

[gratan]

hello 

i want to change my self serve email as my current email does not work, 

i need to make a payment. 

please help 

[darlicious]

@gratan 

You may luck out and get late night service from a CSA.  If you need to make a payment forca renewal tonight it would be best to purchase a voucher and add it via 611. Keep in mind since the new self serve account implementation most evenings there has been unscheduled maintenance on the self serve site whuch often shuts down 611 as well starting at midnight eastern til 6am eastern. 

Here is info on pm vouchers....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

[Timer]

@gratan 

send Private Message to support team by CS_Agent 

to change email, and set password and security question.

[softech · Accepted solution]

@gratan   Only PM Support can help to make change to your email address used on My Acocun.t  if you currently have no access to the "old: email address and unable to receive the security code to login, please open ticket with PM Support so they can sort that out for you

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there