us roaming not working

[ntamang1]

Hi there, 

I added $ 8 dollar for US roaming but i did not work. It has 10 days expiry but I am not going to use it. I think they will charge me. 

How can I remove add on US roaming which i never use?

thank you

[CS_Agent]

Hi there,@ntamang1!

If you tried the solutions provided in the comments and the issue still persist, please submit a ticked via SIMon and one of our colleagues will help you out as soon as possible!

Until then, I wish you all an excellent day and thank you for your help! You're doing an amazing job! ^_^

Ella PM Mod Team

[hairbag1]

---

@ntamang1 wrote:

Hi there, 

I added $ 8 dollar for US roaming but i did not work. It has 10 days expiry but I am not going to use it. I think they will charge me. 

How can I remove add on US roaming which i never use?

thank you

---

Log into My Account...do you see $8 sitting in Available Funds ? If so, just leave it and it'll be applied to your next regular plan renewal.

If you actually bought the add-on in err, you likely not gonna get a refund as the mistake was yours.

[Dunkman]

@ntamang1 

Generally, there are no refunds with prepaid service like Public Mobile.  If you bought the add on, you were already charged.....  it is a prepaid service.  

Which specific roaming package did you purchase?  Do you see the roaming add on in your overview page under the Add on section?  Buying an add on is a 2 step process: need to load up funds, then purchase the specific add on.  Did you do the 2 steps?

[cellphoneuser1]

---

@ntamang1 wrote:

Hi there, 

I added $ 8 dollar for US roaming but i did not work. It has 10 days expiry but I am not going to use it. I think they will charge me. 

How can I remove add on US roaming which i never use?

thank you

---

Add-ons don't need to be removed. If you're not going to use it, the roaming add-on will fall off after 10 days. It won't auto renew. Could a long distance add-on been purchased in error?

[geopublic]

@ntamang1  You need to submit a ticket to PM and ask for a credit. 

To submit a ticket to Public Mobile do the following: