@MoreYummy once a phone is reported lost/stolen (and the person reporting it isn't the person who is currently in possession of the phone) there's very little that PM can do. If it was purchased used from an individual, there's a very good chance that @PeterxbYang is the victim of one of two very common scams:
1 - Phone is gotten for free as an upgrade on an existing plan, sold on Kijiji, and then reported stolen and replaced via insurance.
2 - Phone is purchased using a stolen credit card/identity (or via other fraudulent means), sold on Kijiji, and then when the fraud is discovered, the phone gets added to the blacklist.
Neither scenario is likely to result in a good outcome, unfortunately, unless you are able to track down the seller again (and even then, you're unlikely to get much of a great outcome). People who perpetrate these scams tend to cover their tracks pretty well. This is why I never buy used phones any more.
IF, however, it was purchased from a store, that's the only scenario where @PeterxbYang will have any recourse with a good possible outcome.
