03-11-2023 07:59 PM - edited 03-11-2023 08:03 PM
So I tried transferring my wife's account over from koodo, but got an error 821 and that I need to contact a mod.
I also checked and my cc got charged
If a mod could reach out to me that would be wonderful
Solved! Go to Solution.
03-12-2023 03:22 PM
@bayard0 I took a guess it was prepaid.
That link I provided still would have helped you get connected to customer support for postpaid too😀 and get your port completed.
03-12-2023 07:45 AM
@pmbc
You may have missed the OP's response to @esjliv's earlier, similar guess.
Indeed, these are usually either the Prepaid Koodo port or the IMEI use on activation vs the Account#.
Guessing the OP's issues is use of the latter.
03-12-2023 12:36 AM
@bayard0 if you have a Koodo prepaid you need to contact support to help you with the port.
Refer to this KB near the end re: Koodo prepaid port, How to choose your Phone Number (publicmobile.ca)
Here is the link for start the process with the agent for the port. https://urlshortner.tiia.ai/Rqg6DB
03-11-2023 08:07 PM
@bayard0
using account number is safer and less failure than IMEI
did PM took the money yet? If it did, you need to open ticket with PM support , provide them the account number and have them to sort it out
To open ticket with PM support, message them:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
03-11-2023 08:03 PM
I used IMEI, maybe I should have used account #
03-11-2023 08:02 PM
But I didn't say I was prepaid
03-11-2023 08:01 PM
Is that Koodo prepaid or postpaid? Did you use the IMEI or the account number? Check your credit card for any charges.
Here's the link to contact support for porting from Koodo prepaid.
https://urlshortner.tiia.ai/Rqg6DB
